When making a claim to a company there are different ways that we can resort to. The first and simplest is to go to the consumer's office in our locality to file a formal complaint and raise it to the public administration. Due to the current situation due to the coronavirus, the only way we can resort is to go to the website of the OCU , the Organization of Consumers and Users. Before proceeding, however, it is convenient to know some details of the aforementioned organization.
Before filing a claim with the OCU ...
Although its name may suggest otherwise, the truth is that it is a private organization. This means that the claims filed through this organization in no way replace the claims of the consumer's office. If we want to raise the complaint to the public entity, we will have to go yes or yes to the aforementioned body .
Another aspect that we must take into account is that filing a claim through the OCU is free. Although the web offers different subscription rates, we can register completely free of charge to formalize complaints to any company. The difference compared to a paid subscription is based on the fact that we will not obtain legal advice in case of wanting to take legal action.
This is how you can make a claim in OCU through the Internet
Based on the above premises, formalizing an OCU online claim by means of a yes or yes registration on the web. There are three types of subscription: a free one called 'Sympathizer' , another for 4.30 euros per month called 'Essential comparators' and another for 7.80 euros per month called 'Superior'. For our purpose we can use the Subscription Supporters.
We can register through an email address or through our social profiles. Of course, we will have to use real contact information (name and surname, postal address, ID ...), since they will be necessary for the claim to be valid.
The process once we have registered and confirmed our email address is very simple. Within the platform we will click on the Claim option that we can find in the upper menu. Next, the web will show us a company search engine. Simply enter the name or business name of the company to begin the claim process. Amazon, Correos, Wallapop ...
Now we will only have to fill in the form with all kinds of information related to our personal data and the problem or condition to claim. When formalizing the claim, we can make it public on OCU's servers or store it as a private claim. In no case will it affect the claim process.
After having sent the claim, we can check its status through the My claims section . Usually, we will get a response from the company through the platform. Otherwise, we can request legal assistance through the same options on the OCU website.
Remember that this option is reserved only for subscribers and paying partners . Another aspect that we must take into account is that to access certain types and models of claim (fraudulent use of cards, housing sale contract, vehicle sale contract, traffic violation) we will have to resort yes or yes to a paid subscription.