Yoigo, Pepephone and MásMóvil without Internet: connection problems throughout Spain

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Since early in the morning, users of Yoigo, Pepephone and MásMóvil have experienced various connection problems with the fiber and ADSL network. The problem in question prevents users of the three telephony operators from connecting to the Internet. And is that while some users claim to have suffered line cuts throughout the morning, others claim not to have an Internet connection from the beginning of the day.

Internet problems with Pepephone, Yoigo and MásMóvil

Dozens, and even hundreds of users, have publicly denounced on Twitter various connection problems with the Internet of Yoigo, MásMóvil and Pepephone. Although the three companies have already confirmed that they are working to solve the Internet connection problems, not many technical details have been given about the incidence that affects the entire national territory .

According to the Downdetector.es heat map, the ruling in question affects some provinces of Andalusia, Madrid, Castilla y León, the Valencian Community, Catalonia, Galicia, Asturias, the Basque Country and Extremadura . As several users have assured, the problem seems to be related to the Internet network provided by these three companies. At the moment, no failures have been reported with the mobile network (data and calls), although it is not ruled out that they arise throughout the day. What is a fact is that the ruling has spread throughout the supply network of MásMóvil, which currently owns the rights to Yoigo and Pepephone. In fact, this is why the three companies share networks.

//twitter.com/Nataliafloal/status/1290244248202178562

@yoigo Lamadrequeostrajo! I have been without Internet since this morning, what can I do?

- Natalia Flores (@Nataliafloal) August 3, 2020

@yoigo it's incredible that the only solution to fiber cuts is to wait for her to come back alone, because I've been waiting for more than an hour for someone to answer me on the phone

- Ana Real (@anagreal) August 3, 2020

At the time of writing, the network is still down in much of the country. Although the origin of the problem is not known, everything indicates that the service will be restored throughout the afternoon . We will update the article with all the information in this regard as soon as the service is available again.

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Little by little, service is being restored in some parts of Spain. Internet connection problems are expected to be resolved in a phased manner over the next few hours.