ING is one of the main banks in Spain. The Dutch company, with more than 24 million clients around the world, offers banking, investment and insurance products and services. You may be interested in opening an account, asking questions or hiring a service, or perhaps you are already a customer and need to contact the company to resolve any type of incident with your credit card.
For any type of problem, ING has different customer service numbers. You can communicate with them 24 hours a day, 365 days a year. At any time, a specialized agent will be available to help you with your questions or possible complaints. In addition to the telephone, ING is also available via social media, email or by post. Below we explain all the ways you have to get in touch with the bank.
ING customer service: contact number
ING has different phone numbers depending on whether you are a customer or not. If you are, you can call the phones 91 206 66 66 or 901 105 115 if you make the call from Spain. If you call from abroad you have to dial +34 916 349 222.
If you are not an ING customer, you can call 91 206 66 55 or 901 020 901 from Spain. If you are away, whether for work or leisure, dial +34 916 349 280. You already know that an agent can assist you at any time of the day, 365 days a year. It doesn't matter if you call one day at 3 in the morning on a Saturday or Sunday, ING customer service will be available to solve your problems or doubts.
It should be noted that none of these numbers are free. The cost will depend on the type of rate you have contracted. If you call from a mobile and you have unlimited calls, in that case the call will have no cost for you. Likewise, if you have free calls from the landline, it will be completely free.
And, what if you are a company or a freelancer? Before, several numbers had been enabled for company accounts, but since last October 3 the business accounts are no longer operational, so ING no longer has this alternative among its products.
ING customer service via search engine or online chat
If you are from ING, it is best to download the mobile application, if you have not done so yet. It will be much more comfortable for you to review your accounts, make transfers or other types of operations. The app is available completely free for customers with iOS or Android devices from the App Store or Google Play. Once you have downloaded it, you can also consult your doubts through its enabled search engine or online chat. The search engine is easily visible, since it is available from the top of the screen once you enter your client area with the icon in the form of a magnifying glass. You just have to click on it and a new window will be displayed where you can write your problem or question.
For example, you can ask what mobile validation is and how to use it, what to do in case of card loss or at which ATMs you can withdraw cash without commission. In short, you can write any topic you need to answer. But if this form of contact does not suit you and you prefer to use an online chat, you only have to click on the option "Contact us" that is displayed at the bottom of this same screen. Afterwards, several forms of contact will appear: by phone or “start chat”. The chat is available from Monday to Sunday (including holidays) from 8 a.m. to 12 p.m. Note that it will not always show up. There are times when it does not appear as a contact option. Everything depends on the saturation they have in those moments.
ING customer service on social media
Like any large company, ING is also present on social networks, both on Facebook and Twitter. The good thing about using these platforms is that they are available 24 hours a day, 365 days a year. In any case, the support phone also, so in the case of ING it may be faster to resort to it, especially if your problem is related to something urgent, such as the theft or loss of your card.
- Facebook ING
- Twitter ING
ING customer service by email
ING customer service also provides its users with the ability to contact them using an email address. However, it is important that you bear in mind that in this case the response time may take a little longer than if you make, for example, a phone call. If your question or problem is not in a hurry, and you can expect something more, you should know that you can send an email to the following address: [email protected]
Contact with ING by post
Of course, another option to contact ING is to write them a letter, a traditional method that, like email, is more appropriate for those who can wait or have more patience. The address is as follows:
ING DIRECT, NV, Branch in Spain
Severo Ochoa Street, nº 2
Madrid-Las Rozas Business Park
Las Rozas 28232, Madrid.
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