Looking for the best solutions when Netflix is not working on Windows 10? Microsoft released a Netflix app to improve the user experience, but that has unfortunately been subject to several bugs. These errors can include an error message stating that the Netflix application has stopped working, a blank screen, a video that won't play, and no audio. In this article we explain the 5 main ways to fix Netflix not working on Windows 10 .
Update Windows and the Netflix app
The first thing you need to do is check if any updates to Windows 10, drivers or the Netflix app are required. Perhaps the problem is because the version you have installed does not work well now.
To update Windows 10, open the start menu and type " Check for updates " in the finder. Then open the window and click Check for updates. If there is an update available, download it. Remember to also update Silverlight, as Netflix depends on it to work.
Updating the Netflix application is as simple as looking for it in the Microsoft Store , there you will see if there is a new version available, which has not been installed automatically for some reason.
Restart Netflix data and reinstall the app
Resetting the data and then reinstalling the Netflix app can solve the problem in some cases. This is because sometimes while using the application, some unwanted data is stored, causing problems. Therefore it is recommended to restart the application.
To do this, go to the "Start" menu and type "Settings" in the search engine. When the Windows 10 configuration tool opens, click on " Applications " and search for Netflix. Then go into " Advanced Options ". Click Finish, Restart, and then Uninstall. After that, Install Netflix again from the Microsoft Store.
Use Windows Troubleshooting
Windows 10 includes a troubleshooting tool for applications, it is something that many times is useless, but you do not lose anything by trying. To use this tool, go to the Start menu and type " Troubleshooting " in the search engine.
This will open the Windows 10 troubleshooting tool. This tool will tell you if there is a problem on the computer that can be solved.
Check your firewall settings
Another possibility is that the Windows 10 firewall is blocking network access to the Netflix app. If this is the case, we will need to change the Windows 10 firewall settings to fix the problem.
Doing this is as simple as going back to the search engine in the start menu and typing " Firewall settings ". Click on the option "Allow an application through Windows Firewall".
Check that Netflix has access on public and private networks.
Reconfigure DRM files
Netflix content is protected by DRM (Digital Rights Management) technology. You may need the Microsoft PlayReady program to stream DRM content. Delete the mspr.hds file to eliminate errors.
To do this you have to go to the path " C: \ ProgramData \ Microsoft \ DRM \ " using the Windows 10 file explorer. Once inside, delete all the files that may be inside and restart the PC.
Here ends our article on Netflix not working on Windows 10, common causes and their solutions