Amazon is one of the world's largest warehouses. It started out as a huge pantry of books, but it has become a supplier of all kinds of products. It can even become your supermarket. And while the service generally works very well, sometimes there can be setbacks.
For example, it may happen that the parcel company does not deliver the order on time. That a product arrives damaged. Or that you need to make a change because what you have received is precisely what you expected.
Don't worry, you have different options. Amazon offers different ways of contact . They are quite agile when it comes to solving problems. However, you need to know how to contact them. You can do it in the following way.
Contact Amazon by phone
It is surely the fastest and most agile way. But it may take you a bit to find the contact number . We recommend the following.
1. Access Amazon with your username and password. Simply enter your details in the form.
2. Once inside, access the Help section. It is located at the top, within the black area . It is the last option you have available.
3. Next, scroll down and click on the option Do you need more help? Select the option Contact us.
4. Now you will see all the orders you have made so far. And you will have to indicate which of them you have the query about. Select the products in question and keep scrolling down.
5. Amazon will ask you to indicate a little more about your query. You can choose between options such as the following: Where is my order ?, Problems with an order or product, Modify a product, Returns or refunds, Payment problems, etc.
6. Keep scrolling to see step three. They are the ways of contact. To contact Amazon by phone, enter your number and click on the Call me now button. You can also choose to be called a little later . Click on Call me in 5 minutes. You will receive a call from Amazon and you can expose your problem.
7. The service is quite agile and fast. If you have problems with a shipment, they will contact the parcel service directly. When you finish talking on the phone, you will receive an email message in which they will give you all the information that they have provided you on the phone. And you can answer a test, if you want, evaluating the attention received.
Contact Amazon via chat
Are you one of those who prefer not to have to make a phone call? Well, in that case, you have another useful option, which will help you solve your query immediately. Access the same section that we had indicated to contact you by phone. But in this case, click on the Chat button .
An agent will connect to answer your questions. The service is also correct. They will try to fix your problem in no time. And in fact, depending on what happens to you, you may receive some kind of compensation . In this case you will also receive an email with a summary of what was discussed and agreed. This way you can consult it when you need it.
Contact Amazon by email
If you want to contact by email , you can also try. Especially if you are not in a hurry. Although in principle, it will take less than six hours to answer you.
1. By clicking on the E-mail button , a form will open.
2. Next, you just have to enter more information about what happens with your order. When you have finished, click on the Send e-mail button. You will receive the answer shortly to your email .