In just a few minutes, the Tuenti network has suffered a fall that affects a large part of the users of the operator owned by Movistar. The problem in question affects only the mobile network, so most of the failures are related to the coverage and mobile data provided by the company . At the moment the number of affected users is a mystery, as well as the origin of the problem.
Tuenti's mobile network does not work: no coverage or data
Since 12:00 this morning, the operator of Spanish origin has left several users without coverage, including myself. At first, the problem appears to be related to Tuenti's mobile network, as no problems have been reported with the fiber network supplied by the company itself. To this must be added that the group has not made a public statement , so the origin of the problem is unknown and if it is known.
As for the areas affected by the fall, the Downdetector.es heat map allows us to glimpse that some parts of the peninsula such as Madrid, Barcelona, the Basque Country, Andalusia, Asturias, Murcia, Valencia and Extremadura , although it is not ruled out that the fault spreads to other areas throughout the day. Some users even claim that the problems have been present since last night.
@Tuenti there why have you cut my line? I have a scheduled trip and I cannot be without a line as I am going alone and need to communicate with my family.
- Anitagr24 (@ anitagr26) July 9, 2020
At the moment, the Tuenti network continues to fail. Having not experienced other similar drops, we do not know the operator's update margin . By depending on the Movistar network, it is very likely that the problems will be resolved in the next few hours, although this may vary depending on the geographical area, as it is linked to the coverage provided by third-party networks. We will update the article with all the information in this regard as soon as Tuenti re-establishes the service.
Tuenti seems to be aware of the problem. From the company's Twitter account, they recommend restarting the phone to re-establish the data connection . We have tried to restart the phone with an active Tuenti line and the coverage problems persist, so it may vary depending on the area where we are.
Hello, please, restart the terminal and check if it works correctly for you. Thank you
- tuenti.es (@TuentiES) July 9, 2020