The mobile application and the desktop service to access the data of our BBVA accounts does not work. It seems that the service is having connection problems, and although in some moments everything seems to work correctly again, the service does not allow you to log in. Reports on portals such as Downdetector have skyrocketed in recent minutes, where users claim to have connection problems with mobile banking, the web and their line.
In the image you can see the message that appears when trying to access the mobile application. A notice appears saying that it could not be accessed. There is no error number that is associated with a failure, so it seems a small crash of the servers, since sometimes it can be accessed. The reports come from the Spanish territory, in cities like Madrid, Barcelona, Seville or Valencia. Although crash reports have been declining over the past few minutes, outages can still occur.
BBVA has not commented on the matter , but we suspect that they are working on a solution. For the moment, it is advisable to be attentive to their social networks or contact the entity's customer service. You can do it from here. I have not found any status page for your services, so the best option to check if it works correctly is to try to access the app or the web platform again.