Problems with Orange, the service does not work correctly


Some users of the French operator Orange are reporting problems in the Internet, telephone and mobile connection. Thanks to the Downdetector website we have been able to know that, of the reports that have been registered on the page, more than 80% correspond to failures in the Internet connection. 14% of the failures correspond to the telephone line service and only 3% respond to users who have detected anomalies in their mobile service with Orange.

Orange suffers a generalized fall throughout Spain

According to the live crash map, recent problems have been reported from the following provinces and localities:

  • Valencia
  • Madrid
  • Barcelona
  • Seville
  • Saragossa
  • Murcia
  • Bilbao
  • Malaga
  • Corralejo
  • Valladolid

Thanks to the map we can see that Orange's failures are concentrated, above all, in the area of ​​Catalonia and Levante, Madrid, Bilbao and Seville. If you are from these provinces and you are an Orange user, do not worry if you notice that the service has decreased in quality, since it is a generalized failure . You will have to wait for their technicians to take action and get down to work to correct the errors they are having.


What should I do when the Internet service drops?

The first thing we have to do before a drop in Internet service is to make sure that it is not our problem. Most Internet-derived problems are solved simply by restarting the router, that is, turning it off and on , leaving a time lapse of about 10 seconds between one action and another. If this does not solve the problem, try to reset the equipment, inserting a pointed tool in the 'reset' hole that you will find on the side of the router.

Another thing you can do is see if you have Internet on some other computer, lest the problem, for example, is only the computer you are using. If you have checked everything and the Internet still does not go, you should contact the customer service of your operator, in this case Orange. Their toll free customer service number is 900 263 159 or you can also get in touch on 900 901 300.