Why won't your bank let you go online today


Have you had problems today to enter your bank through the Internet? If this is your case, it may all have to do with the legislation that comes into force on September 14. It is about PSD2 , a directive that was approved in 2018 and that is nothing more than a review or update of the previous PSD directive, in force since 2007.

But, what does this law regulate and what does it have to do with the fact that I cannot access my account online? Well, the legislation wants to unify payments within the countries that make up the European Union. Something like promoting a set of common rules within the community framework to make online payments. Furthermore, the system aims to guarantee more secure and transparent transactions.

One of the things that changes from now on is access to online banking. Because from now on, an additional level of security will be added, which we will also see reflected in electronic payments, including those we make through mobile phones.


How will we access online banking from now on?

Be careful, many things change, but one of the most important has to do with access to online banking. Until now, to access your bank account online you only had to enter your username (often your own ID) and password. In some cases, access through biometrics may also be required, using fingerprint reading or facial scanning.

What will happen from now on? Well, it is very possible that your bank has modified access to user accounts, so that from now on double authentication becomes effective. What does this mean? Well, the most likely thing is that you need a mobile device to complement your identification for access or that you have to have the bank's own application installed.


Different systems according to each type of entity

From the financial product comparator Helpmycash they have summarized the different access systems that financial institutions will use, because it will not be identical for all . Nothing is further from reality. Thus, it is very possible that you will have to modify the way you access your main bank shortly or, if you have accounts in different entities, consider several options.

Banco Santander and Openbank

Banco Santander and Openbank customers will use a new access code or password, which they will receive via SMS. For this reason, it is necessary for customers to keep their personal data and mobile phone updated . Otherwise, they will not be able to correctly receive the keys and alerts via SMS.


If you have an account at Bankia, you should know that the new legislation will be applied as of September 14, as will happen with the rest of the entities. The system will be double authentication and will work, together with the current access code, with another access code that will be sent to the mobile via SMS.

It will also be essential to keep the application up to date and have the phone number updated. If this is not your case, you will have to contact the entity so as not to have problems when logging in or taking steps.


BBVA customers already know - because they have been notified that way - that to access their online account they will also need a new password, which will reach their mobile phone in SMS format . If they do not have it, they will not be able to access your account once this legislation is in force.


For quite some time now, Caixabank has suggested to its clients that they install a new application, called Caixabank Sign , from which operations and confirmations can be carried out for practically all the procedures we want to carry out from online banking. In fact, the old coordinate card system has been directly struck down, to make way for a much more secure method.

Customers receive notifications about pending operations on their mobile, although before taking the step, they have to enter the access code or password that they have usually used to carry out operations from online banking.

Colonya and rural banks

If you are a client of any of these entities, you should know that it will also be necessary to be attentive to the mobile, because in order to access your online box you will have to use, in addition to your usual coordinates (NIF, username, password or corresponding biometric system), the code that you receive via SMS to your mobile.

Kutxa Labor

It would not be the first entity to do so. In fact, most have been eliminating this system to make way for other options. We are talking about the famous coordinate cards , which in most cases will pass away. From now on, in addition to changing the access system, Laboral Kutxa will take the opportunity to eliminate current cards. In return, the clients of this entity will receive keys via SMS.


ING customers will have no choice but to install the entity's application by force . All, absolutely all notifications will be sent through this tool. It will be an essential requirement to continue operating through the website. It will also be necessary to make sure that the application is updated, have the mobile phone validated and the notifications activated.

In any case and in order to access the ING account through the computer , users will have to validate the operation from the phone. From there, it will be necessary to accept from the mobile and enter the corresponding access password.


In the case of Sabadell, it will also be necessary to have all the personal information updated, including the mobile phone (of course) at the bank office. And from there, in addition to using the application, you will have to use the SMS codes to confirm your identity , access online banking and carry out the operations you need.


The same will happen with Targobank customers, since in this case the SMS also disappear. The codes will not arrive here, but notifications will be sent through the bank's application . This, logically, will have to be installed in a mandatory way on the customers' mobile.