Are you pending a money back for a purchase you have made with PayPal? Have you been waiting for several days and start to "piss off"? We tell you what the refunds on this platform consist of, how long they take, and how to contact customer service if you need it.
PayPal, the online “digital banking” service, is one of the best options for making payments online. Many stores offer PayPal as a secure payment method, and the platform has become increasingly popular for offering many guarantees and easy repayment.
Refunds can occur for a number of reasons . For example, the store can give you money back if they don't have the product in stock or if they had a problem with shipping.
But PayPal also offers an extra guarantee of protection for the customer, so you will also have mechanisms to request a refund of the money directly from PayPal if the negotiations with the seller do not go ahead.
How long does a PayPal return take?
If you have already started a refund operation (either from PayPal or directly from the seller), you will receive an email. In this message you will see a notification of the return and you will be indicated the estimated waiting time until you receive that money.
The waiting time may vary depending on the case. From your expert we have contacted PayPal by phone to understand why some payments arrive instantly and why other returns can take up to two weeks.
The fastest way to obtain a refund is obtained if you make your purchases directly with your PayPal balance or with your bank account. The process takes between 6 and 10 business days because PayPal returns the money to your bank and you have to wait a while until that balance is reflected again.
However, if you use a credit or debit card as a PayPal payment method, the process becomes complicated. From the company they explain that a refund with this method can take between 2 and 14 working days .
And why do we have to wait two weeks to receive our money? The refund process takes longer because PayPal delivers that amount to the company that issued your card (Visa, Mastercard, etc.). Then that company delivers the money to your bank, which then reflects it in your account.
Although some refunds with this system can be quite quick, the process usually takes a long time, because there are more intermediate steps .
How to contact PayPal customer service
If you need help or have more questions about a refund you need to receive, you can call PayPal. The company's customer service will be able to study your specific case and explain to you where the return is in the process.
To contact PayPal customer service, follow these steps:
- Enter the PayPal website and log in with your account.
- Scroll to the bottom of the page and click on "Help and contact" in the bottom menu.
- Just below the help search bar you will find the section "Call Customer Service". Enters.
- In the section on the left you will find the contact telephone number . It has a 900 prefix, so it is free from landlines in Spain.
- When you call, you can indicate that you want help with a refund. The system will ask you to enter the numerical code that appears on the left.
The verification code is only valid for 60 minutes. If an hour passes and you have not called, you must reload the page before contacting PayPal Customer Service.