Bankia customer service, telephone number, contact and support email


Founded in December 2010 and headquartered in Valencia and Madrid, the Spanish bank Bankia remains today one of those chosen by hundreds of users to save their savings, direct their receipts, or request different products, such as pension plans or car insurance. It is likely that at some point you will have to consult an incident or answer a question, whether you are a customer or not, and in the latter case what you want is to open an account with the bank.

For its current and future clients, Bankia has available different ways to establish contact with customer service. The entity has different telephone numbers enabled, as well as social networks, email, postal mail, or even a page with frequently asked questions in case your question cannot wait . Another option is to ask for help from an online manager available 24 hours a day, 365 days a year. Next, we explain all the methods you have to get in touch with Bankia.

Bankia customer service: contact number

Whether you are a customer or not, you can call Bankia by dialing the number 91 602 46 80 . This phone is available Monday through Friday from 8 am to 10 pm. Of course, it should be noted that it is not a toll-free number. The price of the call will depend on the type of rate you have contracted . If you call from a mobile and you have unlimited calls, in that case you will not have to pay anything for it. The same if you have free calls from the landline, you will not pay anything.


But, if you are interested in having at your disposal a number for which you do not have to pay anything and that is available 24 hours a day, something essential in case of loss or theft of the card, you can call the Bankia Fácil number 91 602 11 11 . This free telephone is operational 24 hours a day, 365 days a year. You can call yourself or ask to be called by entering on this website (in the form located on the right side of the screen) your phone number and your name. From here you can also write a message adding your name, email and the query you want to ask Bankia. Another toll-free number you can call is 900 10 30 50 .

Customer service for online inquiries

If your question is easily answered, or at least you think so, Bankia has enabled a section of frequently asked questions, which you can consult before calling. Some of the questions include the following : "How can I operate online?" What is the IBAN code? How do I know if the payment has been made correctly or not? ... If you display the question that interests you, you will see automatically answer. If after consulting it you still do not find out, do not hesitate to contact them directly by phone.


Customer service at Bankia branches

Another way you can get in touch with Banco Santander is by visiting one of its offices that are spread throughout the Spanish geography. Many users prefer this method, since face-to-face seems to be a more personalized and intimate option, so for some subjects it is always much better. In this way, if you want to make a pension plan, apply for a mortgage or solve any important doubt that is not urgent, perhaps this is the best way to do it.

For individuals, Bankia customer service hours in branches are Monday through Friday from 8:15 in the morning to 14:15 in the afternoon. It is possible that where you live you know which bank branch of the entity catches you closest, but if you travel it is better that you consult on this website the one that catches you closest to where you are. You just have to enter the street, city or postal code you want in the search engine, so that the office that is closest to where you are is automatically displayed. Although Bankia has hundreds of branches throughout Spain, bear in mind that perhaps there are none right at the point where you are located. Therefore, it never hurts to have this page at hand.


Bankia customer service on social networks

Like any large company worth its salt, Bankia is also present on social networks, both on Twitter and on Facebook. The best thing about getting in touch through these platforms is that they are available 24 hours a day, 365 days a year. In any case, the Bankia telephone is also easy, so that sometimes it is perhaps faster to use it, especially if it is an urgent matter, such as the theft of the card.

  • Facebook Bankia
  • Twitter Bankia

Bankia customer service via email

Bankia's customer service also makes available to its users the possibility of contacting them through an email address. However, this system can be considerably slower than making the consultation by telephone. In any case, if you are not in a great hurry, you can contact them using this address: [email protected] .

Contact Bankia by post

If you prefer to write a letter because your question is not in a hurry, you can send a letter to Bankia at the following postal address:

  • Madrid: Paseo de la Castellana 189. 28046 Madrid.
  • Valencia: Pintor Sorolla, 8, 46002, Valencia.

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