It has become one of many homes. Not surprisingly, it provides a solution to the problem of daily cleaning without us noticing. In fact, since the Roomba can be programmed, it is enough to give it an hour to clean - when we leave the house in the morning, for example - for it to start up and leave the home like the jets of gold . Or almost.
Because the truth is that it raises dust in the blink of an eye, with total efficiency and precision. That is why when it breaks down, we run to find a solution that will get us out of the quagmire as soon as possible . Not surprisingly, returning to the traditional broom is taking a few steps back. And waste a lot of time.
If your Roomba has broken down and you are looking for a quick and effective solution, we recommend that you continue reading this article. We tell you what you must do to get the spare parts as soon as possible and what is more important, diagnose what is happening to it. In this way, you can know if the repair is worth it or not. Read on to repair your Roomba as soon as possible.
Consult the official technical service online
If you want to quickly resolve doubts, we recommend you contact the official iRobot technical service. In Spain they offer assistance over the Internet and by phone, so you can rest easy. In any case, we suggest you follow these steps:
1. Access the official iRobot website in Spain and go to the Assistance section (here you have the direct link). The first thing they will ask you on this page is a little information about the robot model that you have at home. You just have to unfold the tab to choose it. You will also need to indicate when you bought or received your Roomba.
2. They will ask you if the Roomba has given you an error message. Indicate yes or no, as the case may be. If you choose yes, you will have to point out one of the proposed errors. If not, you will have to indicate what problem you have and you can choose from any of the following: Broken filter cover, Broken side brush, Rolling wheel, Roomba makes a loud click or sound or the Side Brush does not rotate.
3. The system will take care of making a diagnosis and will tell you what you can do to replace each part. Keep in mind that in a device like Roomba, the solution is most likely within your reach. In fact, some parts will still be covered under warranty, so iRobot will send them directly to your home.
4. If you need a replacement part, all you have to do is fill in the warranty replacement request form . You will have to enter name, surname, address, city, postal code, country, telephone number and email address. You will also have to enter the serial number of the robot (turn the Roomba over and remove the deposit to find the code on a label) and attach the proof of purchase.
Contact the official Roomba technical service by phone
But if you have doubts about what is really happening to your Roomba, the diagnostic system may not work for you at all. In this case, it is best to call the technical service. The phone number from which they will assist you is 91 769 95 19 .
From there you can perfectly pose your problem and then they will give you a solution about it. It is possible, of course, that they need more information about the incident . And in that case, you may have to send the requested photos of the device. You may also have to check some elements of the robot during the conversation.
For example, if the battery needs to be checked , you will need to take a screwdriver to remove it from the robot. In the event that you have to purchase a new part, you will have to do it directly from the official iRobot store, from the accessories section.
Contact an unofficial technical service
Another option is to contact an unofficial technical service. On the Internet you will find different services that offer you the possibility of making a diagnosis and a home collection . This collection has a cost and then, depending on what happens and the budget they offer you, you can decide whether or not you want to do the repair.
In ROBOT Vacuum Cleaner you have a large part of the official accessories for Roomba, as well as packs with different original parts to maintain the device. Two services are offered from this website. The first is a general set-up, in which they disassemble, clean and grease the Roomba so that it works normally again. There is an option, which is the basic maintenance, which costs 45 euros. The second, the most advanced maintenance, costs almost 80 euros.
The second is collection and diagnosis. They pick up the Roomba at home and check what is happening for 20 euros. From there, the experts will tell you what to do and what accessories to buy , if necessary.
If you need extra information, you can contact them via chat, by email or by messaging on Facebook. You will receive a fairly quick response about what may be happening and they will solve your doubts with great accuracy. We have had occasion to verify it.
Where to buy official and unofficial Roomba accessories?
It is clear that if you need to change any part of Roomba, it would be interesting if you always choose official products. You can buy them directly from the iRobot online store. You may even be able to take advantage of some special promotions. For example, if you are clear that what is wrong is the battery, it will be enough for you to get a replacement.
Another option is to purchase these products through the ROBOT Vacuum Cleaner store. In this case you can buy spare parts for Roomba. You have motors, handles, covers, sensors or batteries. The same that is for sale in the official store. However, here you also have to add unofficial accessories. So, if you dare and want to save, maybe you can try some of these pieces. It is clear that they will be cheaper. It is your decision if you finally bet on them.
All accessories are easy to assemble. So, if you have already diagnosed the problem, it will be enough for you to buy the missing piece and assemble it yourself at home.