Did you know that between individuals, Correos is the most used postal and parcel delivery service? They have 66.9% of the market share of the packages sent by Spanish citizens, above MRW and SEUR, which occupy the second and third positions on the podium, respectively.
Correos offers users an infinite number of parcel delivery services, classified according to the needs of the people who send or receive, the place to which it is destined or the characteristics of the product itself . In all cases, of course, both the sender and the receiver have the possibility of making any query about the shipment through a code, which offers quite specific information about the status of the shipment, its position and the more or less estimated date Of the delivery.
If for whatever reason you need to contact Correos, either by phone or through a form , you are in the right place. Next, we offer you all the data to access the information of your package or shipment. Keep reading and always have it at hand!
First, try it with the postal package tracking
If a company is going to send a shipment to your home or office through the Post Office , it should have provided you with a code, which is nothing more than a tracking number. If it is a package, it will most likely start with the letters PQ, followed by a long numeric code ending with another letter.
Click here to connect to the Shipment Locator, which is the tool that Correos makes available to users to make quick and agile inquiries about the location of packages. Write or copy the code and hit the blue button to Locate the shipment .
Call the Correos customer service number
If you have any questions that you cannot resolve through the package tracking tool, you also have the option of contacting through the following telephone number, which is the Correos customer service :
902 197 197
Here you will find the customer care Monday through Friday from 8.00 to 21.00 . Also on Saturdays from 9 a.m. to 1 p.m.
Find information about your nearest office
If you have no other choice, you can also go to your nearest Post Office . Or to the one where they have deposited your package. To perform a search, go to the Post Office Locator. Here you will only have to indicate your postal code and see which offices are closest to you on the map.
Click on the office that interests you and a window will open with all the information you need about the office in question . You will see the postal address, the telephone number, the fax number and the opening days and hours. In addition, within the Additional Services section, you will see what they offer. We refer, for example, to collection of correspondence at PO boxes, delivery of packages or money transfers, etc.
Contact Correos customer service via form
In addition to the telephone contact, you have another option, which is to contact the Correos customer service via the form. You have to enter all the information you know about the shipment, such as the code, and also the name, surname, postal address, city, telephone number and email address.
Correos also offers its customers the possibility of generating incidents online or making a claim.
Find customer service on the social networks of Correos
If you want, you can also submit your complaint, doubt or claim through social networks. Correos is on both Facebook and Twitter.