Like any other online or physical store, Amazon allows us to return a product in the event that we are not satisfied after the purchase. Specifically, it gives a period of up to 30 days to make the return. In addition, it can be delivered to the company in different ways. Through a Celeritas point (taking care of taking it), going to a post office, or requesting that a Celeritas carrier come to our address for collection. Each option has different conditions. Similarly, the items to be returned have to meet a series of requirements for Amazon to accept the return without problem.
If you usually buy on Amazon and want to know all the steps necessary to not keep the product , either because you do not like it, it arrives defective or there has been any type of error, do not stop reading.
Product-Condition
Depending on the product you buy on Amazon, it will be necessary to meet certain conditions for the company to return your money. Thus, for example, if you buy any type of music or film item (CD, vinyl, DVD, Blu-ray), Amazon puts as a non-fair condition that it is unopened and with all the seals intact. With clothes more of the same. Each garment must bear its original label, packaging and conditions. Here is a list with each of the products and the necessary conditions to make the return possible.
How returns are calculated
If you need to return a damaged, incorrect, or defective item, Amazon pays the cost of the return (either by using a postage-paid return label or by making the appropriate refund). In addition, it also returns all the money you paid for the product (including the cost of gift wrapping and other services).
And what happens if what you bought you don't like or it doesn't meet your expectations? In this case, two things are taken into account.
- If the return is made within 14 days of receipt : Amazon will refund the amount of the product and the usual shipping costs (which corresponds to the most economical shipping method)
- If the return is made between 14 and 30 days after receipt : Amazon will not return the shipping costs, the amount of the gift wrapping or any other extra expense related to the order. That is, it will only deliver the amount of the item.
Make a return step by step
At this point, and once you know the conditions to return a product or how Amazon calculates returns, we will explain step by step how to do them. First, enter your username and password and go to the right-hand section of the Amazon website to enter the Orders section.
Once inside you will see the entire list of your orders. If you usually buy a lot on Amazon and you can't find the product you want to return, don't worry. It is possible to filter by time, orders in progress or canceled orders. When you have located it, you just have to click on one of the options that are included right next to the product. Enter "Return or replace products."
When you are in the "Return or replace products" section, you will come across the million dollar question: Why do you want to return the product? . You already know that in the event that you want to return it because the product does not convince you but it works well, you only have 14 days if you want Amazon to enter the total amount you paid (that of the item plus the shipping in case it does not have Amazon Premium).
You will have the possibility to add a comment when you explain to Amazon why you want to return your purchase.
Here are two methods of refund. Amazon gives you the possibility to exchange the product that you no longer want or that is defective for another. If you are not interested in this option, you can request a refund through the payment method for which you purchased it or through a gift voucher so that you can buy whenever you want. If you opt for the original payment method, returns are processed within two weeks from the time you send the package. Once the return is processed, it may take 5 to 7 business days for the refund to be reflected in your account.
Of course, for Amazon to refund you, you will have to deliver the product. You can do it in several ways. One of the simplest is to take it to a Celeritas point. You can choose this option printing label or not. Find out which establishments are associated in your area so that you can go to the closest one with the package. You can also deliver it to the Post Office or request that a Celeritas carrier come to your home. You already know that if the product is in poor condition or there has been some kind of error, Amazon will bear the cost of the return shipping. In this way, you will not have to pay anything out of your pocket.
If the problem is not from Amazon, what happens is that you do not like the item or you regret it, then you will have to pay an amount to return it (even if more than 14 calendar days have passed since you purchased it). Amazon charges 3 euros if you go to the Post Office or a Celeritas point, or 5.50 euros if you prefer that a Celeritas carrier go to your house to get the package. Amazon will deduct the shipping costs from the total amount of the return.
Amazon asks for honesty in the reasons for returning the product. From your expert we advise you not to lie in this section, as the company can cancel or ban an account if its return policy is misused.
If you choose the Celeritas mode (take it or have it picked up by a carrier) or to deliver it to the Post Office by printing a label, you need to carry out the following steps.
- Print the return authorization with the shipping label and barcode. They are designed by Amazon so that they can be printed in A4 format.
- Pack items carefully in their original packaging if you still have it. If not make one.
- Include the return authorization (barcode) in the package. Cut out the return label and glue it to the outside of the return label.
Amazon gives you 30 calendar days to return the item. However, due to the Christmas campaign the company has increased it to more days. In this way, all products purchased between November 1, 2018 and January 6, 2019 (both included), can be returned until before midnight on February 28, 2019.
Return time
When we return an item, one of the big questions we have is how long it will take for Amazon to return the amount of the product. This will depend a lot on the chosen payment method and the type of refund. Keep in mind that the return will be made in the same way that you made the payment. You can check its status from the "My Account" section on the Amazon website.
