How to fix connection problems to WhatsApp Web


WhatsApp Web has become the most used alternative to use the popular messaging service from the comfort of a computer and a large screen. Today we explain what are the problems that you can find when trying to use it, and how you can solve them in a simple way.

WhatsApp Web is the official client that the developers of the messaging application have created to be able to use it from the computer's web browser. Actually the other ways of using it are based on this technology, so it can be said that it is still the only way to use WhatsApp from the computer.

WhatsApp Web is a client that runs directly in the computer's browser , without having to install anything. Just open the site and scan the QR code to link to your smartphone.

Now, we go on to see the most common problems when using WhatsApp Web and how we can solve them.

Mobile connection problems


WhatsApp Web uses your home WiFi network to establish a direct connection with your smartphone. With this, all the content on your mobile is synchronized, and you can use the application with your computer.

The first step is to check that both the computer and the smartphone are connected to the same WiFi network , because if you have the mobile using data it will not work. This is the most common cause behind most WhatsApp Web related problems.

After checking that both devices are using the same WiFi network, make sure that the coverage the smartphone receives is good . It is very common to have the mobile at the other end of the house when we want to use WhatsApp Web. This can cause you to receive too weak a signal to establish a connection between the two devices.

Another possible cause is that the mobile is off or even in airplane mode . In either case, it will be impossible to connect to the WhatsApp Web service.

Computer connection problems


The computer can also suffer from problems that prevent a successful connection with WhatsApp Web. WiFi connections are very comfortable, but have the problem that they weaken with distance and walls , and are sensitive to interference. If your computer is too far from the router, the signal may not reach you with sufficient quality.

Another cause may be a specific connection problem with your computer or even the router. To check, open another tab in your browser and try to access any website . If you see that you cannot access it, something is wrong with your Internet connection. Wait a few minutes and if it is not solved, restart the router and the computer. Most computer problems are solved simply by doing this. If the problem persists, contact your provider to help you solve it.

Lastly, your WiFi adapter may not work properly or may be of poor quality. If you have checked all the previous points and the problem persists, you may begin to be suspicious of this component, especially if it is a low-end one.

Log out and open a new one

If all of the above is fine, but WhatsApp Web is still not working, it may be due to a problem in your current session. In this case what you can do is close the current session and create a new one. Many times we accumulate dozens of sessions, something that can confuse the system causing it to not work well.

To do this, take your smartphone and open the WhatsApp application. In the menu in the form of three points in the upper right corner you will find the option to access WhatsApp Web. Once inside, close all sessions and open a new one by scanning the QR code that appears on the WhatsApp Web site.

close-the-session-and-open-a-new-1 Log out and open a new one 02

Change browser


This option is highly unlikely, but it cannot be ruled out that an update to your web browser has introduced a bug that affects the functioning of WhatsApp Web. The first step would be to see if there is a new update available, if there is, install it and try again. Otherwise, try using another browser. If you are using Firefox, try to start the WhatsApp web session in Chrome and vice versa.

Update WhatsApp

This situation is similar to the previous one, but in this case it may be the WhatsApp application itself that has introduced a bug that affects its proper functioning. You just have to go to Google Play and check if there is an update available.

Mobile applications are updated very frequently, and it is not strange that a bug appears that affects something that previously worked perfectly.

WhatsApp Web servers problem

The servers WhatsApp Web are not free of faults, the occurrence of a technical problem can stop working for a few minutes or even hours. It would not be the first time that WhatsApp has stopped working for a while due to problems on its servers.

In this case, the only thing you can do is wait for the problem to be solved, since it is not in your hands to fix it.

Controlled WiFi networks


Lastly, you may be using a WiFi network that restricts the use of WhatsApp Web . This can happen in public places like libraries or universities. The public networks of these sites tend to have access limitations to some content. Students are increasingly addicted to technology and the Internet, which is why it is necessary to take these types of measures.

In this case, you can ask the administrator if there is a problem of this type, and if it is possible to solve it. He will try to help you in the best possible way.

These are the most common causes of WhatsApp Web malfunctions. Have you faced any of them? You can leave a comment with your experience to help other users. You can share the post on social media so it can help more users.