Banco Santander customer service: telephone number, contact and support email


Banco Santander, better known as El Santander, is a Spanish bank run by Ana Patricia Botín, daughter of the company's founder, Emilio Botín. It is one of the largest financial institutions in the world with millions of clients and headquarters on Paseo de Pereda in the Cantabrian capital. The entity offers banking, investment, savings and insurance products and services.

Maybe you need to consult a problem or resolve an incident with your credit card if you are already a customer, or contract a service or open an account if you are not yet. In this sense, Banco Santander offers you different customer service numbers, one with restricted hours and another free 24 hours a day. Another option is to go to their social networks or to their space for online consultations (available 24 hours a day, 365 days a year). You can also get in touch by email or post. Next, we explain all the methods you have to communicate with Banco Santander.

Banco Santander customer service: contact number

Whether you are a customer or not, you can call Banco Santander through the number 915 123 123 . This telephone is available from Monday to Friday from 9 a.m. to 7 p.m. (except national holidays). Of course, it should be noted that it is not a toll-free number. The cost will vary depending on the type of rate you have contracted. If you call from a mobile and you have unlimited calls, in that case the call will not cost you. Even if you have free calls from the landline, you will not pay anything.

But, if you are interested in having a number that is available 24 hours a day, very useful for example in case of theft or loss of the card, you can call 900 811 381 . This number is completely free, and, as we say, it is operational throughout the day every day of the year, including holidays.


Customer service for online inquiries

If your problem or doubt is not in a great hurry and you prefer to use an online system, Banco Santander offers a service for inquiries via the Internet. The good thing is that it is available every day of the year, 24 hours a day, so you just have to enter to ask your question. If you look closely, you have a search engine enabled in the main part of the screen where you can write the problem you need to solve.

Look, because just below you will see a section with the most frequent questions: "How to activate a card", "how to consult and download the movements of an account" ... A little further down you will see a second section "You may also be interested" with more options in which your doubt may be found. In any case, if you find your question among those options, you just have to click on it to enter the explanation. It is usually quite simple, so you will not have any problem. However, if in the end using this system seems quite cumbersome, do not hesitate to call by phone.

Personal manager

Banco Santander also makes a personal manager available to anyone who needs it, available 24 hours a day, 7 days a week. It is a customized personalized attention service, in which you will be assigned a digital manager who will give you the keys to quickly and efficiently solve all your financial procedures. The good thing is that you can communicate with him both by phone and by email, video call or chat.


If you want to register your personal manager, you just have to enter here and leave your personal data (name and surname, NIF, telephone and e-mail). Banco Santander will contact you in the next few minutes or hours.

Customer service at Santander offices

Another way you can get in touch with Banco Santander is by going to one of its offices spread throughout the Spanish geography. Face-to-face care is even more personalized and direct, so if you need to resolve any important questions (not urgent), apply for a mortgage or open a savings account, this may be the best way to do it.

For individuals, Banco Santander customer service hours in branches are Monday through Friday from 8:30 in the morning to 14:30 in the afternoon. Those who need to go directly to the cashier can do so at this same time as long as they are already customers of the entity. However, to make the payment of cash receipts at the window, they will only have to go on Tuesdays and Thursdays from 9:00 to 10:30 in the morning. For its part, the hours of attention at the cashier for non-clients is Tuesday and Thursday from 9:00 a.m. to 10:30 a.m.


For companies, Banco Santander is available in branches from Monday to Thursday from 8:30 a.m. to 4:30 p.m. and on Fridays from 8:30 a.m. to 2:30 p.m.

Banco Santander customer service on social media

Like any large bank or large company worth its salt, Banco Santander is also present on social networks, both on Twitter and Facebook. The positive part of getting in touch through these platforms is that they are operational 24 hours a day, 365 days a year . However, the free support phone is also available, so sometimes it may be faster to use it, especially if it is a major problem, such as the loss or theft of the card.

  • Facebook Banco Santander
  • Twitter Banco Santander

Banco Santander customer service by email

Banco Santander's customer service also offers its users the option of contacting them through an email address. Of course, it is important that you are aware that through this system the response time can be a little longer than if you carry out your management by phone. In any case, if you are not in a hurry, you can contact them using this address: [email protected]

Contact with Banco Santander by post

If you are one of the traditional ones, your problem is not in a hurry and you want to write a letter to Banco Santander, you can address them in this way:

  • Postal address: Juan Ignacio Luca de Tena 11-13 28027 Madrid

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