Aliexpress Plaza is the store of the Asian giant whose activity is centered in Spain. Unlike the original Aliexpress store, Plaza is based in the country, with the advantages that this entails. The company itself opened a physical store in Madrid a few months ago with the same name, although its management has nothing to do with that of the online store . However, the website continues to generate a series of doubts among customers. For this reason, we have compiled some of the most frequently asked questions about the Aliexpress Plaza website .
index of contents
- How can I know if a product is from Aliexpress Plaza
- What guarantee do the products purchased on Aliexpress Plaza have?
- Can returns be made at Aliexpress Plaza?
- Can I collect / return / repair an item at the Aliexpress Plaza Xanadú store?
- I want to contact Aliexpress Plaza, is there customer service?
- How long does it take for Aliexpress Plaza products to arrive?
- Are there shipments to the Canary Islands, Ceuta and Melilla?
- Why are products more expensive in Aliexpress Plaza?
- I am a company / autonomous and I want a VAT invoice, can I request it?
- I have made a return, how long does it take to return the money?
- I see Apple products on Aliexpress Plaza, are they original?
- What guarantee do Apple products have at Plaza?
- I have seen a store that claims to sell on Aliexpress Plaza, is that true?
- What guarantees do these products have?
- Can I request a VAT invoice for these products?
- Why are there not as many products as on Aliexpress?
- Are they the same products as Aliexpress Plaza Xanadú?
- Now that Aliexpress sells in Spain, can I use PayPal?
- I have had a problem with the store and they have not resolved it, can I make a claim to Consumption?
How can I know if a product is from Aliexpress Plaza
Currently we can access Plaza in two ways: through the page dedicated to the Spanish portal or through the section that the international website allocates to Aliexpress Plaza.
To make sure that a product belongs to Plaza we will have to make sure that the label "Plaza" appears together with the description of the item, as we can see in the image above.
What guarantee do the products purchased on Aliexpress Plaza have?
By providing service in Spain from within the country, all items distributed through the Aliexpress Plaza website will have a minimum 2-year warranty on all electronic products , complying with current European legislation.
Another difference that we find with respect to the Chinese store is that we can make returns through the platform itself , instead of creating a dispute with the seller that can take weeks in the worst case.
Can returns be made at Aliexpress Plaza?
So is. The store has set a maximum return period of 15 days, within which any return can be made as long as the product has not been affected by misuse. The bad news is that the shipping costs will be borne by us if we decide to return the item in question.
Can I collect / return / repair an item at the Aliexpress Plaza Xanadú store?
If we have purchased an item through the Aliexpress Plaza website, we will not be able to carry out any of the aforementioned operations through the physical store in Xanadú. The management of both stores is totally independent of each other, therefore, we will not be able to cross services .
I want to contact Aliexpress Plaza, is there customer service?
The truth is that no. Any claim, return, repair or query in general must be processed through Aliexpress's own options. Today, the online store lacks a customer service .
Yes, we can contact you through the chat that the page integrates, although it is the same chat that we can find on the international web. Spanish, English and Chinese are the three languages in which live support is offered .
- Access live chat
As for the physical store, this one does have a customer service itself beyond the service provided in the store. We can contact you through the following ways:
- Telephone number : 618 972 338 (national rate)
- Twitter : @AliExpressXAN
- Facebook : AliExpress Plaza Xanadú
How long does it take for Aliexpress Plaza products to arrive?
The page estimates that the delivery time is 1 to 3 business days, although like everything else, it depends on the place of residence. Because the store's warehouse is located in Madrid, the times can be extended to 4 or 5 days , depending on the transport service used.
Are there shipments to the Canary Islands, Ceuta and Melilla?
Unfortunately not. Currently the service is only provided within the peninsula . Nor is it expected, for the moment, to send to the three territories that we have just mentioned.
Why are products more expensive in Aliexpress Plaza?
The reasons are diverse. The main and most important is that all items sold through the web are subject to VAT , unlike products sold through the Chinese web.
From the outset, this represents an increase of 21% over the original price of the product on Aliexpress. To this must be added that the product has a series of guarantees and associated advantages , such as shipping within the peninsula itself. Also influencing the fact that Aliexpress Plaza is free of counterfeits and imitations: all items come from original and duly registered brands, at least in theory.
I am a company / autonomous and I want a VAT invoice, can I request it?
The truth is that yes. Aliexpress Plaza operates under a subsidiary that pays directly in Spain, therefore, it is obliged to offer invoices to its customers . We leave you below with the tax information of the company:
- Company name : Aliexpress Europa SL
- CIF : B87524229
To request the invoice, just contact us through the options of the platform itself. They usually take a few days .
I have made a return, how long does it take to return the money?
The Spanish store sets a maximum period of 14 days from the date of receipt of the product , within which the original amount of the order will be paid through the means used for payment. Credit card, bank account ...
It should be noted that the amount of the transport service will be discounted when processing the return .
I see Apple products on Aliexpress Plaza, are they original?
Aliexpress is known precisely for having dozens of counterfeits of Apple products. Headphones, cables, components and accessories in general. None of this happens at Aliexpress Plaza: all products bearing the Apple label are 100% original and genuine.
It is true that we can find some imitations at a 1: 1 scale, but none of these will be announced as an original product (Apple in the description or symbol of the apple in images and visual resources).
What guarantee do Apple products have at Plaza?
Exactly the same as any other electronic product sold through Aliexpress Plaza: 2 years from the date of purchase . The current legislation estimates that the first year should be covered by the manufacturer, which in this case is Apple. The second year will be run by the store.
Does this mean that we will be able to bring the product to an Apple Store within the first year? So is. It will not be necessary to attach any invoice , since Apple products are activated remotely at the time of purchase.
I have seen a store that claims to sell on Aliexpress Plaza, is that true?
Within the international website of Aliexpress we can find stores and sellers that are advertised as "Plaza Store". These stores usually offer products whose description is accompanied by the message "Shipping from Spain . " Do they really belong to Aliexpress Plaza?
Affirmative. Plaza offers the possibility of selling products to vendors outside the company's warehouse located in Madrid. For this reason we can find hundreds of products that are offered with this label, even if they are not sold directly by Aliexpress.
What guarantees do these products have?
Again we refer to the initial premise: all electronic products sold on Aliexpress Plaza have a 2-year warranty. This applies to the rest of the coverages offered through the market: 3-day delivery period, 15-day money-back guarantee, etc.
Can I request a VAT invoice for these products?
Correct, although in this case we will have to go directly to the seller instead of the Aliexpress website itself. We can contact him through the usual options on the web.
The seller is legally obliged to offer an invoice to anyone who requests it for products sold within the European Union. We have not tried to request an invoice through this route, but everything indicates that it will be a somewhat more complex and slow process than the usual process.
Why are there not as many products as on Aliexpress?
It's a fact: the Plaza catalog is infinitely smaller than the Aliexpress catalog. Currently the web offers fashion, hygiene, technology and home products. The reasons are diverse, although the main one may be because it is a test project to find out how Aliexpress works in other countries .
It may also be due to the fact that most of the products offered on the website come from a single warehouse located in Madrid , while the products offered through the international Aliexpress website come from different parts of China through vendors outside the platform. To this we must add that Plaza only has original products , something that the international website cannot boast of.
Are they the same products as Aliexpress Plaza Xanadú?
Negative. Let us remember that the management of both stores is in charge of two different teams. The physical store is dedicated to electronics and household products, while the web has clothing, fashion accessories and a host of electronic products that are not found in the physical store due to space limitations.
Now that Aliexpress sells in Spain, can I use PayPal?
Despite the fact that the page now operates in Spain, the truth is that PayPal still cannot be used as a payment method .
The routes that are currently offered on the web are the same that we can find on the international page: AliPay, credit or debit card etc. It is true that the international Aliexpress website enabled an option to pay by PayPal a few months ago. Currently this option is only enabled for a fairly small number of external stores and sellers . Of course, all in China.
I have had a problem with the store and they have not resolved it, can I make a claim to Consumption?
Being a company that operates and is taxed in Spain, Aliexpress Plaza is subject to the current European Regulations. The advantage of this is that we can publicly report the company through the Consumer Office. For this we will have to attach the company data, which we will provide below:
- Company name : Aliexpress Europa SL
- CIF : B87524229
In the original claim we will have to describe the incident and provide as much graphic evidence as possible.