Guarantees and contact telephone number when buying on eBay Spain

Guarantees and contact telephone number when buying on eBay Spain

A good way to get good prices on Christmas shopping is, first of all, trying to take advantage of all the offers that will be offered during the days before the holidays. But also for making all or part of the purchases through platforms such as eBay. 

From here we have the opportunity to get products at a very good price, in addition to accessing exclusive promotions, to obtain, for example, much more discounted items than would be usual. But what are the current conditions for sales made on eBay?

Is it totally safe? And if I have a problem, who can I contact? Next, we offer you the detail of the conditions of sale of the web, so that in this way you ensure safe purchases and you can have all the items you need on time . And for a much more affordable price!


Types of purchases you can make on eBay

If you have never used this trading platform, we will tell you that on eBay you can find an infinite number of products. From well-known brand items or unique products, because they have been made exclusively or by hand. In addition, these items can come from different types of vendors, local or international, which guarantees that you can receive an object from another country other than yours and do so safely.

If you make purchases through eBay, you can use traditional payment methods, including cards or bank transfers. There is, however, a formula that eBay promotes a lot, which is that of payments through PayPal. In fact, paying from this platform there is the possibility of obtaining additional advantages.

One option, if you don't want to deposit money in PayPal, is to link a card to this service. Purchases made through this system have an extra guarantee . If you do not receive the item you have requested or it is very different from what is described on the web, you can get the money back quickly. In the case of having doubts about the payment methods, it is possible to consult this page in which each and every one of the current conditions is specified.


How are deliveries through eBay

Before making a purchase through eBay you have to look at two things. The first and most important has to do with the security that the seller can offer you. If that is a trusted seller, you should find a sign to indicate it, such as a medal right next to their name.

Second, but not least, is the delivery time. If you need a fast item, because it is a gift or for any other reason, you have to take a good look at the deadline provided by the seller. There is a method of eBay itself called "Fast and free" and that allows us to get the product in a maximum of three days.

In this case, and before carrying out the search for the item, it is advisable to use the filter of the Fast and free shipping mode. If the seller accepts it, you can receive fast shipping . But if not, you may have to wait longer than you would like.

And the returns?

eBay promises fast returns, but… what are they really like? Well, the first thing you should know is that eBay offers simplified returns , which in practical terms is 14 days (minimum) to return an item purchased from a professional seller (remember this).

In any case, we strongly recommend that you consult in each specific case what the return policies of each particular seller are . It is a good way to save yourself trouble. The return can be formalized from the Purchase History section of My eBay, selecting the item that we want to return and clicking on the Return this item button.

Then you will have to send the item back to the seller - according to the agreed conditions - and use the return label that they have provided or creating a return label manually , from the Return Label Center. Please note that you will have to pay a negotiated fee with the carrier.

You will be able to track the return from your own user area and after seven days after the seller has received your item , you should receive the money.

ebay shopping

Who do I contact on eBay if I have a problem?

Everything should be fine, but… what if I have a problem? It may be that you do not receive the package in the indicated time, that the item that has arrived is broken or that it is not exactly what you have ordered. It is also possible that the item of clothing you have bought is not in your size . Or that you simply haven't received anything within the deadline set by the seller. If this is your case, you will need to contact eBay customer service as soon as possible. These are the contact methods you can use.

Contact eBay by email

In this case, all you have to do is access the Help section and get in touch by email. But if you want you can use this same link. Remember, of course, that in order to send you will have to be logged in with your username and password. You can also do it with a Facebook or Google account. 

Depending on the question you asked, it may take a while for the eBay customer service team to respond. The term is, according to indications on eBay's own website, between 24 and 72 hours. 

Another way to quickly contact eBay is by phone. The number you have at your disposal is 902 73 31 75, a telephone that you can only use if you call from Spain . Keep in mind that it is not a toll-free telephone number, so if you call here you will see it reflected on your bill.

They will be 0.109 euros per call establishment and 0.085 euros per minute if you call from a landline phone. If the call is made from a mobile, you will pay the normal cost of the call. The opening hours are Monday through Friday from 10 a.m. to 7 p.m. Outside of those hours, you will have to use email.