Phones 901 and 902, equivalents and free alternatives to paid numbers

How many times have you received an astronomical mobile bill at your home, for the simple fact of having called 900 numbers? Although at the moment you may not consider it (at least the first few times), you should know that some 900 and 800 numbers have special rates . But let's see which ones exist and what differences there are between them.

In principle, numbers starting with 900 and 800 are free . If you call any number of these characteristics, the call will be free: in this case, the person who receives the call pays. But there are many other numbers that do cost money (and a lot). We recommend that you pay attention to the following:

900 and 800 numbers : free. If a company provides them, you will not pay anything. In fact, you most likely can read "free" in parentheses.
901 numbers : you pay part of the call. This is where the extra costs start. If you call a 901 number, you will pay for part of the call. What is usually billed is the price of a local call. The owner of that number will be in charge of paying the rest. They are usually used by public administrations.
902 numbers: watch out for them, because if you call one of these numbers (usually customer service) you will pay the full cost of the call as an additional rate, especially if you call from a mobile. In those cases the cost skyrockets and the problem is usually the waiting. How long do you wait on the phone each time you call your mobile phone operator or the gas company? The usual is a lot.

And although we are not going to deal with them today, you should know that there are other premium rate numbers whose costs are truly stratospheric. We are talking about the 803, 806, 807, 905 . In these cases there are no free alternatives, because they are services that live off the price of those calls. One part is taken by the operator and the other by the service provider. Consider these correspondences:

803: adult services
806: entertainment (tarot, games of chance ...)
807: professional services (consultancies, doctors ...)
905: votes through television (the amount to be paid is a fixed per call)

Be very careful with the 118 : they are the most expensive that exist. They function as a telephone directory, for people who need to consult a telephone number. Today this problem is solved with Google , because to find a number you just have to type the name of the company or the service and we find it the second. Be that as it may, we strongly advise you not to call 118.

Equivalents and free alternatives to numbers 901 and 902

Well, first of all you should know that there are free equivalents and alternatives to numbers 901 and 902 . This means that with a little research and effort, you can make calls to these services without having to notice it on your phone bill (especially if you call from your mobile). What we propose below are the free equivalents and alternatives that exist for the main numbers 901 and 902 that we all call regularly, whether they are gas, electricity or telephone companies. We hope they can be useful to you.

Electricity and gas services

Basic services companies such as electricity or gas have to offer a mandatory free customer service telephone number, so that contacting them does not cost you a penny more than what you already pay on the bills corresponding to supplies. . However, it is possible that on some occasion they will offer you a paid phone number. You can call all these numbers for free:

Endesa : 800 760 909 (free market) and 800 760 333 (regulated market)
EDP: 900 907 000 (free market) and 900 902 947 (regulated market)
Viesgo: 900 505 249 (customer service) and 900 101 051 (breakdowns and emergencies)
Naturgy: 900 100 251 (customer service), 900 100 259 (Naturgy Luz) and 900 100 502 (Naturgy Gas)
Iberdrola: 900 225 235 (free market), 900 400 408 (companies), 900 171 171 (distribution), 900 224 522 (technical assistance)
CHC Energy: 900 814 023

Fixed telephone, internet and mobile operators

Who does not have to call the company that offers fixed telephony, internet and mobile services more than once? In most cases, you have short direct service numbers, although most are only operational for customers. We have also offered you the free contact number for non-clients.

Movistar: 1004 (clients), 1489 (SMEs and freelancers), 900 120 900 (large companies), 900 110 010 (customer service) and 900 103 184 (hiring)
Orange: 1470 (individuals), 1471 (companies), 91 198 39 78 (telephone for hiring and commercial information)
Vodafone: 123 (customers), 22123 (Ono / Vodafone), 607 123 000 (non-Vodafone numbers)
MásMóvil: 2373 (customers) and 911 333 333 (numbers that are not MásMóvil)
Yoigo: 1707 (clients) and 633 800 800 (non-clients)
Tuenti: 91 048 01 43
Lowi: 121 (clients), 1456 (non-clients), 91 048 01 48 (info and contracting)
Amena: 900 901 460/900 900 705 (clients), 91 198 44 94 (hires) and 900 900 705 (incidents)
Jazztel: 1565 (customers), 900 83 10 10 (non-customers) and 1565 (technical assistance)
República Móvil: 1515 (clients and companies) and 91 076 66 26 (info and contracting)
PepePhone: 1212 (customers) and 634 501 212 (non-customers)
Simyo: 121 (clients) and 1644 (non-clients)
DigiMobil: 1200 (customers) and 642642642 (non-customers)

Home, car and other insurance

If you have contracted home or car insurance, it is most likely that the number that they offer you to call and report a claim or comment on any question related to the contracting is one that begins with 900. What we propose below are the following free alternatives to those numbers for the main home insurance that exist in our country.

ASEGRUP : 981 301 205
AXA : 9180700 55 (customer service) and 933125748 (medical emergencies)
Catalana Occidente : 93 582 05 00 (customer service) and 900 101 399 (roadside assistance)
Direct Seguros : 900 300 100 (roadside assistance) and 918 378 902. There are also other alternatives that you can try: 918 378 735, 918 378 730, 918 378 732 and 918 378 711.
FIATC Seguros : 917 015 757 and 933 270 945 (telephone assistance and general information) and 900 567 567 (incidents and claims), 900 302 02 (car assistance), 912 721 923 (home assistance), 915 949 605 (assistance people traveling), 917 875 205 (funeral assistance), 900 202 202 (assistance at sea) and 933 270 943 (communication and claims management).
FIDELIDADE : 91 590 17 59 (customer service), 913 917 851 (roadside assistance), 914 891 965 (window assistance), 913 917 851 (replacement vehicle), 934 857 729 (legal defense), 934 857 729 (withdrawal of permission) and 912 039 376 (assistance in the home, business, business and communities).
Generali : 91 837 37 07 (general customer service)
Génesis : 91 722 79 01 (general information telephone for clients), 91 342 25 20 (general information telephone for non-clients), 900 20 15 20 (roadside assistance), 93 493 96 68 (home assistance) and 900 101 756 (moon accident).
Helvetia : 913 939 057 (general assistance) and 954 593 239 (other matters related to the policy)
Direct Line : There are different direct contact numbers with this company that are totally free and that work. They are the following: 918 072 000, 918 072 001, 918 071 183, 917 796 250, 918 074 274, 900 123 115, 900 123 024, 918 074 918, 917 544 413, 917 439 190 and 917 439 145.
MAPFRE : 918 366 240 (customer service), 918 365 365 (24-hour roadside assistance) and 918 365 365 (home assistance).
Murimar : 91 597 18 35 (business hours), 91 092 19 07 (24 hour services),
Mutual of Owners : 91 826 40 04/93 487 30 20 (claims), 91 827 15 30/93 216 40 31 (community clearings), 91 826 40 04/93 487 30 20 (customer service), 91 831 55 17 / 93 707 75 01 (home assistance), 91 825 11 74/93 517 50 98 (24 hour assistance) and 91 826 40 04/93 487 30 20 (mediation).
Mutua Madrileña : 915 578 322. (customer service), 913 420 758 (roadside assistance), 91 557 83 22 (parts management), 915 578 285 (parts of the home) and 915 578 285 (home claims) .
Nationale Suisse : 933 442 600 (general attention), 900 802 194 (customer defense) and 933 442 600 (claims).
Nuez: 910 505 012 (general customer service) and 900 444 032 (travel assistance).
Onyx Seguros : 934 953 036 or 915 500 974 (customer service) and 917 572 404 (assistance at home or travel).
Pelayo : 917 496 800 (customer service) and 915 200 500, 915 920 100 and 912 740 724 (other toll-free contact numbers).
Plus Ultra Seguros : 91 783 83 83 (customer service), 91 783 83 84 (medical assistance) and 91 783 83 34 (funeral insurance).
RACC : 900 357 357 (customer service), 900 242 242 (24-hour assistance) and 900 700 702 (complaints and claims).
Reale Seguros : 914 547 400 (customer service), 912 741 375 (roadside assistance), 914 547 400 (fine management), 912 741 375 (home assistance) and 914 547 400 (health assistance).
Regal : 934 890 633 and 911 779 674 (general customer service), 934 890 632 (claims), 900 356 356 (roadside assistance), 934 890 633, 934 890 632, 934 890 635 (insured customer service), 934 890 633, 934 890 632, 934 890 635 (receipts) and 900 356 356 (management of fines).
Santa Lucía : 900 24 20 20 (24-hour customer service), 91 394 07 13 (hiring) and 915 728 219 (road trip assistance).
Verti : 91 175 87 67 and 91 175 87 67 (customer service), 91 175 87 67 (accidents), 912 907 561 (home accidents).

Health insurance

Depending on the health insurance you have, the numbers that we have proposed above for different types of policies may already be useful to you. But if you have a more specific health service, perhaps here you will find the number you are looking for.

Adeslas Segurcaixa: 910 327 375 and 932 750 273 (customer service), 910 327 375, 932 745 690, 911 622 327 (customer service, commercial procedures and contracts), 915 645 454 (authorizations), 913 300 269 (insurance dental Adeslas), 914 112 111, 915 639 343, 914 293 426 and 914 689 390 (offices) and 900 322 237 and 914 112 111 (emergencies).
AEGON: 900 159 000 and 91 563 20 00 (customer service), 91 722 1777 (travel assistance) and 91 564 1212 (Santander Salud).
Allianz: 900 100 771 (customer service), 914522912 (roadside assistance), 913255258 (home insurance)
ASEFA: 91 781 22 23 (customer service) and 91 781 22 00 (Madrid headquarters).
ASISA: 91 991 19 99 (customer service), 900 10 10 21 (information on products and contracting) and 900 900 118 (emergencies and home assistance).
AXA: 91 807 00 55 (claims communication), 93 312 57 48 (medical emergencies) and 91 111 95 43 (travel assistance).
Caser: 915 955 000 and 935 029 500 (customer service)
Cigna: 91 418 40 40 and 93 301 06 56 (customer service), 91 418 40 40 and 93 301 06 56 (authorizations), 91 179 14 87, 93 259 34 14 (telephone medical advice), 91 418 40 40 and 93 301 06 56 (expansion of the medical list), 91 418 40 60 and 93 318 04 06 (information and insurance contracting), 91 418 40 50 and 93 317 24 12 (information on services and health).
Clinicum Salut: 93 237 11 22 (customer service) and 93 207 05 47 (Clinicum medical center).
DKV: 976 506 000 (customer service), 976 991 199 (telephone doctor), 976 506 009 (funeral assistance) and 976 991 198 (incidents at home).
HNA: 913 343 279 (customer service).
MM ARESA SALUD: 915 929 699 (customer service).
NECTAR: 913 840 429 and 913 343 398 (customer service), 91 334 92 27 (telephone emergencies 24 hours a day), 951 244 840 (billing and authorizations).
Sanitas: 912 86 87 31 (customer service), 911 92 21 92 (service contracting) and 913 78 15 87 (service information).
Vivaz: 918 075 201 (customer service)

Bank entities

Abanca: 981 910 522 (customer service)
Bankia: 913 792 295 and 916 346 964 (customer service)
BBVA: 91 224 94 26 (telephone banking service)
Openbank: 91 177 33 37 (attention for non-clients), 91 177 33 10 (attention for clients), 91 177 33 16 (attention to broker and investments) and 607 365 366 (WhatsApp and Telegram service)
Bankinter: 916 578 869 (customer service), 916 578 800, 918 039 119 and 916 234 390 (telephone banking), 916 578 800 (calls abroad), 934 108 485 (attention in Catalan), 916 578 801 (attention in English), 916 234 416 (attention in German), 916 578 869 (stock exchange specialists), 918 033 910 and 918 033 910 (SMEs), 916 578 859 and 644 100 128 (Bankinter mobile) and 918 070 984 (companies ).
Santander: 900 811 381 and 915 123 123 (attention 24 hours a day), 915 123 123 (improper use of Remote Banking passwords).
imaginBank: 900 211 211 (customer service) and 606 428 673 (service via WhatsApp)
ING: 912 066 666 (customer service), 91 206 66 55 (non-customer service) and +34 916 349 222 (calls from abroad
Caixabank: 900 32 32 32 (customer service)
Sabadell: 963 085 000 and 900 700 010 (customer service)
Kutxabank: 900 445 566 (customer service, both individuals, freelancers and companies)
Banco de Crédito Social Cooperativo-Cajamar: 900 295 295 (unblocking access to online banking), 950 21 01 91 (customer service and telephone banking), 950 53 79 10 (customer service and telephone banking in English), 900 21 03 03 and 950 21 03 03 (complaint of cards), 900 15 10 10 (attention to incidents and claims) and 608 29 02 78 (attention through WhatsApp)
Liberbank: 985 969 700 (customer service) and 620 110 041 (service through WhatsApp)
Ibercaja: 900 102 706 (customer service), 976 748 823 (service from outside Spain) and 9762010 72 (report card blocked at ATM)
Unicaja: 952 076 263 (customer service) and 952 076 260 (report card losses and incidents at ATMs)
Caja de Ingenieros: 933 102 626 (customer service)
Triodos Bank: 916 40 46 84 (individual customer service) and 91 769 85 85 (business customer service)
Banco Mediolanum: 934 453 250 (telephone banking service and information)
Bantierra: 902 310 902 (we have not found a free alternative), but there is a customer service number abroad, which is 913 346 780 and it is free
Deutsche Bank: 913 355 800 (customer service, central office in Madrid), 934 165 045 (auto claims, multi-risk), 933 665 101 (telephone banking) and 900 501 422 (complaints and claims)
Cajasur: 900 247 247 (customer service), 946 005 520 (remote banking and telephone operations), 957 214 333 (Fundación Cajasur), 957 760 112 (Viajes Cajasur), 957 498 300 (Insurance Cajasur) and 957 214 242 (Cajasur central office in Córdoba).
Banco Pastor: 981 08 44 03 (customer service for individuals), 900 123 459 (customer service) and 981 08 44 03 (support for companies)
Banco Popular: 914 365 010 (telephone banking for individuals), 914 365 040 (customer service for companies and the self-employed), 91 436 50 49 (customer service from abroad) and 900 123 459 (customer service telephone number )

Online shopping

Amazon : 900 803 711, 800 810 251 and 91 123 04 13 (general customer service)
MediaMarkt: 934 753 000 (customer service for purchases)
PCComponentes: 968 97 79 77 (customer service)
Fnac: 900 878 710 (customer service during business hours)
Worten: 912 913 778 (customer service, sales and contracts)
Pixmania: 915 229 564 (customer service)
Casa del Libro: 91 481 13 71 (customer service)

Supermarkets, Hypermarkets and Other establishments

If you have any problem when making a purchase in a supermarket, hypermarket or any other establishment, you will need to call their corresponding customer service . All supermarkets have a number (or several) that you can call without spending an extra penny.

Mercadona: 900 500 103 (customer service)
Carrefour: 914 908 900 (customer service), 900 450 500 (loss of Carrefour Pass card), 914 689 194 (personalized service for Carrefour Pass)
El Corte Inglés: 900 373 111 (information on the purchase service, electronic commerce activity) and 901 122 122 (general information)
Lidl: 900 958 311 (customer service)
Eroski: 944 943 444 (customer service and products)
Covirán: 958 808 300 (customer service)
Day: 912 170 453 (customer service)
Gadisa: 900 825 500 (customer service)
Alimerka : 985 792 100 and 900 100 126 (customer service)
Condis: 91 433 18 09 and 93 565 34 00 (customer service)
Uvesco: 943 668 000 (customer service)
E.Leclerc: 91 484 17 70 (customer service)
Consum: 900 500 126 (general customer service phone) and 96 197 40 67
Aldi: 900 902 466 (customer service department)
Clarel : 913 878 398 (customer service)
Alcampo: 917 306 666 (customer service)
Dinosol: 900 230 230 (customer service), 928 30 36 00 (central offices), 928 30 36 50 (information center) and 928 30 11 10 (logistics platform)
BonPreu: 900 500 005 (general customer service)
BonÀrea: 900 899 988 (customer service for online purchases, suggestions, observations and complaints) and 973 551 500 (fuel service)
SaveMore: 900 113 213 (general customer service)

Mobile phone and technology brands

If you have bought a mobile phone, a computer or any other technological device, it is possible that at some point you need to contact the manufacturer . In this case, we have also wanted to provide you with free numbers from which you can make any inquiries to the brand. They are as follows:

Samsung: 91 476 50 46 and 98 201 14 12 (Samsung technical support)
Huawei: 900 483 303 (customer service)
Xiaomi: 622 295 333 (customer service and technical assistance through WhatsApp)
LG: 916 91 50 14 y963 05 05 00 (technical assistance)
Nokia: 93 317 43 90, 95 458 17 10, 96 394 43 70 and 98 129 77 30 (depending on the province from which it is called)
Sony: 911 147 422 (PlayStation customer service), 910 507 396 (Sony Mobile customer service) and 917 496 388 (Sony Electronics customer service)
HTC: 911 776 100 (technical assistance service)
Apple: 900 150 503 (Apple Online Store customer service)
BQ: 911 420 682 (customer service)
Google: 91 748 6400 (Madrid headquarters)
Motorola: 912 757 164 (technical support)
Alcatel: 913 753 374 (customer service)
OnePlus: 944 58 05 03 (customer service)
Asus: 931 342 486 (technical support)
Wiko: 947 593 979 (customer service)
Microsoft: 900 906 025 (technical support)
Lenovo: 917 147 833 (technical support)
Energy Sistem: 966 831 058 (telephone attention)
Acer: 911 821 551 and 935 500 866 (attention for repairs)
Haier: 900 103 171 (technical service)

Public administration

Contact with the public administration can also be made in a standardized way by telephone. But if you don't want to spend extra money, you will have to expressly call the toll-free numbers.

Tax Agency : 91 554 87 70 (Basic Tax Information), 91 290 13 40 (general appointment), 91 535 68 13 (assistance for management services), 91 553 68 01 (assistance on debts and collection), 91 757 57 77 (computer technical questions), 93 442 27 64 (computer technical questions with attention in Catalan).
Social Security : Unfortunately, the toll-free number to contact Social Security has ceased to be operational, so from now on there is only the possibility of contacting these numbers: 901 16 65 65 (pensions and other benefits), 901 10 65 70 (prior automated appointment for pensions and other benefits) and 901 50 20 50 (affiliation, registration, collection, postponements, RED, SLD, telematic services and general information). Another option is to go to this directory to find the phone numbers that correspond to each Social Security office in Spanish territory.
060. This telephone number is the one authorized by the Government of Spain for general inquiries from the public. The cost of the call is that of a national call, whether it is made from a landline or from a mobile phone. It should be borne in mind (that is convenient to consult before) that some operators bill calls to 060 as short numbers. Don't get a scare on your bill because of this!