Thermomix customer service: phone, contact and support email

error problem thermomix tm31 2020

The Thermomix has become the best-known kitchen robot of the last decade. Vorwerk is the company behind the product development. It is also the company that is in charge of providing technical support to all customers who have one of the brand's robots. This technical service is provided through different channels: by phone, by email ... On this occasion we have compiled a compilation of all contact channels to communicate with Thermomix customer service .

Thermomix TM31: list of errors, messages and problems and their solution

Vorwerk toll-free number for the Thermomix technical service

As of today, Vorwerk customer service is provided through a single telephone line. From this line we can manage the repair of the Thermomix, at the same time that we can know the status of our orders and request information on some type of query.

  • Telephone for general inquiries and order management : 912 31 19 12

It should be noted that the cost of the call coincides with the cost of a national landline number, so it may vary depending on the contracted rate. The hours are Monday through Friday from 9: 00 am to 19:00 pm . On weekends the service is not available.

Email from Vorwerk to inquire about the Thermomix

If we want to contact the company via email, Vorwerk makes an address available to customers to answer general inquiries. To manage repairs, the ideal is to call directly the number provided above.

Vorwerk contact form

Thermomix customer service: phone, contact and support email 1

Another of the ways provided by the company is based on a contact form that we can access through the following link:

  • Access the form

The form in question is intended to contact Vorwerk to resolve doubts and queries in relation to its products . To manage a repair, it is advisable to call the customer service number.

Vorwerk postal address

The last route to which we can resort is based precisely on the headquarters of the German group in Madrid. The postal address of the headquarters is the following:

Vorwerk Spain Management SL

Arroyo Del Santo Avenue, 7

28047 (Madrid, Madrid)

If we want to manage any type of query, claim, complaint or repair, the ideal is to go to some of the Vorwerk points installed throughout the country, since the central headquarters is designed to handle other types of queries .

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