Streaming platforms such as HBO, Netflix and Prime Video offer us a large amount of audiovisual content that we can watch whenever we want. Despite this, we can get the unpleasant surprise of which service is not working correctly, and we can not see that movie or series that we are wanting to see. In this article we will focus on the most typical HBO problems , and how to easily fix them.
HBO is available on a large number of devices such as televisions, chromecasts, smartphones, tablets, and even game consoles . Many of the problems that we will describe below are common in these devices, although there are some that are specific. In addition, you should also bear in mind that it is possible that it is the HBO service that is failing, and in that case you will not be able to do anything to fix it.
This is a pretty silly bug, but much more common than we think. HBO is a service that requires you to sign in with your account in order to use it. If you have problems using the application, the first thing you should do is make sure that you have entered both the username and password . Remember that HBO is case-sensitive.
We even recommend that you uninstall the application and reinstall it. This way you ensure that your settings are completely reset. If the problem persists, do not hesitate to contact the HBO support team, through the email [email protected] or the telephone number 900834155.
Your subscription does not include HBO
This is an error message that has appeared in some cases. If this is the problem you are having with HBO, you should contact the technical support service using the email to the telephone number that we have described before, so that they can solve it as soon as possible.
Excess of simultaneous reproductions
HBO allows two simultaneous content streams on the same account. This means that if your partner and one of your children are already watching their favorite series, it will be impossible for you to start playing new content.
Video stops or jumps
HBO is a streaming platform that is very well optimized, so it only needs a minimum of 3 MB of bandwidth to function properly. However, it is possible that your Internet connection is having stability problems, and is not able to provide enough bandwidth. In these cases, our advice is to turn off the router, and let it rest for 5 minutes before turning it on again.
Game Console Problems
HBO has applications for PlayStation 3, PlayStation 4, Xbox 360 and Xbox One.
Errors 03-27, 03-37-215 and 04-31-320
Error codes 03-27, 03-37-215 and 04-31-320 appear on PlayStation 3 and PlayStation 4, due to a problem with connection speed . Generally, this problem is due to the fact that the Wi-Fi adapter that these consoles mount does not have a very good quality, so the signal can easily become unstable.
If you are going to use your console a lot to play content with HBO, you should consider connecting it to the router using an Ethernet cable.
HBO cannot connect to the server at this time. Try again later
A common problem on consoles, and that is usually due to the fact that the HBO application needs to be updated . You can update it in a very simple way, from the Sony and Microsoft application store.
HBO problems on smartphones and tablets
HBO applications for smartphones and tablets, both Android and iOS, also have their own error codes, which can help us to very easily identify the problem.
This is a fairly common problem, and it is easily solved by simply cleaning up the HBO application data . This is something you can do very easily from Android, you just need to go to the Settings section, and then enter "Applications".
HBO icon is grayed out and not working
This problem only occurs on iPhones, and the solution is as simple as updating the application to the latest version available on the App Store.
HBO won't open or close
The HBO application requires a smartphone with Android 4.1 or higher , and not have the phone rooted. As for iOS, you need to have iOS version 8.0 or higher , and an iPhone 4S or a second-generation iPad or higher. If you don't meet these requirements, you won't be able to use HBO.
HBO app slows down
This error is caused by having too many applications open on Android or iOS. You can solve it by closing the ones you are not using, or restarting the terminal .
HBO problems on computers
In addition to general problems, if you are using HBO with your PC, the error code "Missing Required Registration Token" may appear. The solution is as simple as deleting your browser cookies.
Video is not in HD
This problem can have several causes:
- Internet connection with insufficient speed.
- Problems in your Internet connection.
- Video not available in HD.
- The PC is not powerful enough to move the HD video.
HBO issues on Chromecast
The only special HBO problem related to Chromecast is that you have not configured this device correctly , so the application does not detect it.
You can follow the following steps to clear up your doubts:
- Check that the Chromecast and the smartphone are connected to the same WiFi network.
- Turn off your Chromecast and let it cool down for a few minutes before turning it back on.
- Restart your router.
- Uninstall HBO and reinstall the app.
Here ends our special article on the most common errors on HBO and how to fix them. Remember that you can share the post with your friends on social networks, so that it can help more users who need it.