Floryday is one of the best known online clothing stores on the Internet, along with Shein and Zomwe. The Hong Kong and UK-based store serves more than 100 countries throughout the world. In fact, it does not have a regular physical store: all sales are made through the website. But is Floryday really reliable? Is it safe to buy on Floryday? Is the service offered by the company reliable? We see it below.
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Three Reasons Floryday Is Reliable
Reliable or not, the truth is that Floryday is a serious company, with several years behind it on the Internet. Let's look at some of the reasons why the page is trustworthy.
Supports PayPal payment
So is. Like any self-respecting online store, Floryday supports electronic payment through PayPal. The advantage of having PayPal support is that we can claim payment for any type of problem with the orders. If we provide the necessary evidence, PayPal will return the full amount of the purchase without any surcharge in case the resolution fails in our favor.
It has a return period of 14 days
In compliance with current European regulations, Floryday offers a withdrawal period of 14 days, within which we can make a return as long as it has been accepted by the Floryday returns department .
Before proceeding with the return, we will have to make sure that the order does not contain swimwear or accessories , except for scarves and bags. Likewise, all items must be stored in their original packaging in the same state in which they were received. It should be noted that shipping costs are not refundable, but are on our account.
Customer service available
Unlike other online clothing stores, Floryday has personalized customer service. This service is provided through the chat if we want to resolve any question before placing an order or through a support form if the query has to do with a purchase made in the store.
The general opinion of Floryday is positive
Beyond the shortcomings of e-commerce compared to other well-known stores, the truth is that the general opinion that customers have about Floryday is positive. On TrustPilot, one of the most popular opinion platforms on the Internet, the majority of ratings are positive, with an average of 4 and 5 stars. Specifically, the website has a score of 3.8 out of 5, with more than 8,000 evaluations in total .
Three reasons why Floryday is unreliable
Not all that glitters is gold. Beyond the guarantees that the web offers theoretically, the truth is that the actual experience may differ from the conditions advertised in the store. Let's look at some of the reasons why Floryday is not to be trusted.
The articles do not correspond to the images and description on the web
This is one of the main complaints from Floryday customers. Apparently, the characteristics of the articles (sandals, clothing, accessories ...) do not correspond to what is described in the images and the product information itself . In TrustPilot we can find dozens of comments denouncing this fact.
Alicia César Sánchez says:
"Nefarious, a scam, the sandals I bought have nothing to do with the photo, orange plastic, no brand or size, they send them in an envelope, please do not buy anything from these SCAMMERS, now I have to request a refund and with the shipping costs included, DO NOT BUY ANYTHING ”.
Amaya Aransay-Sesar says:
“I made an order with reference to some sandals, I received them yesterday they are plastic, they look like doll sandals. Tomorrow I'm going to go to the consumer's office with them so that they can see them and file a complaint for scam ”.
Marl Jiménez says:
Total scam .. Disastrous quality! I bought some shoe size 35 and they sent me a 40 with a sticker that says 35. They charged me € 30 for shoes that cost € 3 in the Chinese. DO NOT BUY ON THIS PAGE !!!
Shipping times do not correspond to those of the web
According to the information on the web, the delivery times vary between 12 and 17 days. This time frame is significantly reduced if we opt for expedited shipping. Unfortunately, the actual experience differs with testimonials from some of the store's customers .
Rosa del Torno Miguel says:
“On July 11 I bought two clothes (1 blouse + 1 dress). Order number: 029383600359. As of today I still have not received the purchase. And when I enter: order tracking it says: it has been delivered !!!! I get in touch with them and they confirm that it has been delivered !!!! I tell them to please tell me the carrier who has supposedly made the delivery and they have not answered me yet ”.
Silvia Díaz says:
"TOTAL DISASTER. NOTHING TO SEE THE DRESS IN THE PHOTO ON YOUR PAGE WITH WHICH I HAVE ARRIVED. IT DOESN'T SEEM EVEN THE SAME. NOW THE RETURN COSTS ME MONEY, AFTER MORE THAN A MONTH WAITING FOR 4 DRESSES TO BUY "
Refunds of money are delayed (or not made)
This has been confirmed by several users on TrustPilot. The general complaint of users recriminates that the store does not refund the money once we have availed ourselves of the right of withdrawal even after having sent the products to the Floryday headquarters.
Emiliana Lérida says:
“ON 06/19 I MAKE A RETURN (PAID BY ME) OF A DRESS TO THE ADDRESS THAT THEY GIVEN ME VIA EMAL BUT IT SEEMS TO BE THAT THEY HAVE CONSIDERED THAT THEY KEEP THE DRESS AND THE MONEY. FINALLY, A SCAM ”.
Antonia says:
"I made the return to the address that they say, send the package certified to avoid delivery problems and now after three weeks they say that the recipient is missing. No matter how many images I send, they always answer me with the one they send you when you want to return, I want my moneyooooo ”.
So is Floryday legit or not?
Buying in stores of Chinese origin can be a lottery. And Floryday was not going to be an exception. Despite the fact that the company has been operating on the Internet for more than five years, the truth is that it is not exempt from presenting some problems.
Most of these issues are related to the quality of the clothing, shipping times, or the return process itself. What we recommend from tuexperto.com is to place orders that do not exceed 30, 40 or 50 euros per shipment . We also recommend taking a look at the comments section of each item to verify that its status corresponds to the information in the images and description. Floryday customers often post photos and reviews evaluating the nailing of the garments and the overall shopping experience.
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