Mobile phone operators usually receive a good number of complaints from their customers. Consumer organizations such as FACUA are well aware that telecommunications operators and companies receive a large part of the complaints that users make in this country.
It can happen to all of us. You sign up for a service, hire a new rate, do a portability ... and then you find that the bill has little to do with what you had agreed on the phone with the company. In these cases, the first thing you have to do is file a claim.
If you are a customer of Vodafone, you must claim the bill directly to the company . You must first make your complaint to the operator before raising the complaint to consumption. Or give part to a consumer organization. This way, if it's a misunderstanding, you can fix it right away.
If not, maybe you can make the necessary changes so that they do not continue to charge you for services that you do not need, that you do not use or that do not seem reasonable to you because of their price.
Claim an invoice on Vodafone
If you are a Vodafone customer, you should know that you have different ways to get in touch with the company. If you intend to claim an invoice at Vodafone, you can do so through various means. They are as follows.
By phone
If you have the opportunity, the fastest way to claim an invoice at Vodafone is to do it by phone . You can call the following numbers: 607100122 and 607100700. Here you will have to identify yourself, providing your data as a customer, which includes your DNI / NIE, name and surname and other personal contact information that may be requested.
The agent you contact has to provide you with an incident or file number . In this way, you will be able to review the status of it when you need it, in the event that it has not been resolved in a reasonable time.
Through the Vodafone forum
Another possible way of contact is through the Vodafone forum. Contact hours are from Monday to Sunday from 09:00 to 23:00, but bear in mind that inquiries can be answered within 48 hours. If you need a faster response, it is best to contact us by phone.
From this forum you can raise your doubts, problems and queries about billing (or anything else you need). The first thing you will have to do is send a public message and an agent will respond to you.
If they consider it appropriate (if it is a billing issue, it is most likely yes) they will ask you for your data privately. In that case you will have to provide your ID, name and surname of the line owner and if necessary, address and incident number (if you already have another one open by phone or through this forum). Logically, you will also have to explain your problem.
It is also advisable to visit the Vodafone Help section for individuals. Maybe, if you have a problem, here you will find the solution you need without having to consult it.
On social media
Another way to resolve the incident with your billing with relative agility is by contacting customer service through social networks. On Twitter you can contact Vodafone through its official account. What you have to do is send your query from Monday to Friday from 9 a.m. to 11 p.m. and on weekends from 10 a.m. to 10 p.m., with the hashtag #ConsultaVodafone.
A little slower they are on Vodafone's Facebook. Although they promise to respond in a few hours. Of course, you will have to provide the data privately, so that the incident can be resolved.