For some time now, dozens of users have reported sound problems in certain versions of Google Chromecast: it is not heard, it is heard badly, it is heard low ... Often these problems are related to the configuration of the device itself. Before resorting to Google's technical service, we can apply a series of methods to solve Chromecast sound problems, regardless of the version of the device. Chromecast 1, 2, 3, Ultra ...
Common Chromecast Errors and How to Fix Them
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- Check the sound settings in the Google Home app
- Or in the application that you are playing the video
- Change the HDMI port Chromecast on your TV
- Or try another TV
- Check the status of the USB connection
- And if none of the above works, reset your Chromecast completely
Check the sound settings in the Google Home app
If we are broadcasting the video from the Google Home app on our mobile, we can check the sound settings from the application itself. In general, it will be enough to click on the device corresponding to our Google Chromecast to access its settings. We can raise the volume from the physical buttons of the mobile phone or from the section enabled for it. By default, the TV will emit a slight sound to indicate that we have changed the volume.
Or in the application that you are playing the video
YouTube, HBO, Netflix ... If the source of the broadcast is a third-party application, we will have to adjust the volume through the application itself. As simple as clicking on the volume buttons within the application that we are using .
If the sound does not change, we can click on the three points of the Volume contextual menu to configure the different sound sources, as we can see in the upper screenshot. In Windows, Linux and Mac we will have to review the sound settings within the respective administrators.
Change the HDMI port Chromecast on your TV
It may be the case that the problem comes directly from the TV's own HDMI port. The simplest solution in this case is to change the Chromecast's HDMI port to rule out any possible device errors. Later we will have to change the TV output through the buttons on the remote - usually in Source - to get the image of the Chromecast on the screen.
Or try another TV
If our television does not have an additional HDMI port or the sound problem persists, we can try connecting the device to another television or to a computer monitor. In case the problem is solved, we will have to check the sound settings of the devices connected through the HDMI ports in the TV settings. The location may vary depending on the model, brand and operating system.
Check the status of the USB connection
Sometimes some Chromecast sound problems are related to the lack of electrical power supplied through the USB port. In somewhat old televisions the power supply of the USB ports may be insufficient . For this reason we recommend going directly to an independent charger, either a mobile phone or the charger that Google includes in the box of its devices.
And if none of the above works, reset your Chromecast completely
When nothing tested works, the best solution is always to reboot. With the device connected to the HDMI port of the television, press on the only button present on the chassis for several seconds until the image disappears.
This will reset the system and discard any possible sound settings that are causing problems with the broadcast volume. To configure it again we will have to go back to the Google Home application on our mobile phone.