PayPal has an excellent buyer protection policy when making purchases through the service. This means that if you are a victim of some type of scam, or you receive a product in unsuitable conditions, you can claim your money back. We explain how to claim in PayPal if you have been scammed .
PayPal is considered the safest system for making payments over the Internet . This platform offers a period of 6 months in which you can file a claim with the seller if you have been scammed, or have received a product in poor condition, for example a mobile phone that has arrived broken from China.
Open a claim in PayPal step by step
The first part of the PayPal claim is to open a dispute to the seller. PayPal disputes are a system of friendly communication between the buyer and the seller . The objective is that both can reach an agreement without the intervention of PayPal being necessary.
The steps to open a dispute are as follows:
Log in to your PayPal account and go to the operation you want to claim. Once inside you will find a link to "Report a problem". Clicking on this option will open the PayPal support center.
Once inside the support center, you will be offered the possibility to choose between several options for your claim . You must choose the one that best suits your situation. In this case we will choose the option "I have not received an item that I bought" to continue with this tutorial.
After selecting the option that corresponds to our case, a new window will open. Here we will have to follow several steps. The first of them is to select if we have bought a product or a service. After that we will have to write all the information we can provide . We must provide the most complete information describing the case to avoid delays.
An example would be the following:
Dear X, I am getting in touch with you to inform you that last day X of X of X you make the purchase of product X. After the estimated delivery period, and having not received the requested product, I would like to know what is the situation of my order, if there is any problem and how it can be solved. Thank you very much for your attention.
It also gives us the option to attach a file , for example a purchase invoice to demonstrate payment. We can also put a picture of the product received if it is defective.
After that we click on " Send" .
With this we will have started a dispute with the seller and we will have to wait for their response. If all goes well, the case will be resolved amicably and we will all be happy. If the case is not resolved, we will have to raise the dispute to a claim to request the intervention of PayPal in the case.
We recommend you wait a few days before raising a dispute to a claim , there are 21 days to do so so it is better to be a little patient. The PayPal support team will appreciate it if we do it this way, increasing the chances that they will make a resolution in our favor.
Something very important is that you never have to close the dispute at the request of the seller, because if you do, you will not be able to reopen it and then you will no longer have the possibility to claim your money. Once the seller has returned the money or PayPal resolves the claim in your favor, it will be closed automatically.
That is how easy it is to claim in PayPal if you have been scammed, we hope you never have to.