"They have changed my Spotify email", "how to recover the password on Spotify", "someone is using my Spotify account", "I don't remember my password" ... Spotify, as a cloud service that it is, is not exempt to suffer attacks that affect the integrity of the accounts of its users. For some time now, a multitude of pages and applications that simulate performing a certain function are managing to get hold of several hundred passwords and user accounts with the aim of subsequently selling them to third-party users on pages hosted on the Deep Web. It may also be the case that we have a known "cheek" who wants to get hold of the data from our Spotify account to steal access to it.
Are they using your account or do you think it has been stolen? Learn how to recover a Spotify account with these tips.
I have access to the Spotify account
If we still have access to the Spotify account from any of the devices that we have registered, the first thing we will have to do is check the history of devices connected through Spotify Connect .
Within the application, specifically in the Spotify player, we will click on the computer icon located in the lower left corner. A list of all the devices that are synced with our Spotify account should appear below . To see the devices offline , we will have to access this other page.
In case of not identifying any of the devices that appear to us, the next thing we will have to do is close the Spotify session on all devices. We can do it from the web profile at this link through the button Close session everywhere .
Finally, we will change our password for a different one than the current one before we get older. We can do it from this link by entering our email address and following the steps indicated on the page. It is also recommended to change the Facebook password in case we have our Spotify account synchronized with our social network profile.
I don't have access to the Spotify account
If we do not have access to the Spotify account, we can resort to two options depending on the extent of the theft of the account.
My Spotify password has been changed
If we cannot access the account because Spotify tells us that the password is incorrect, we can regain access to it by following the same steps as in the previous case .
We just have to click on this link, write our email address and we will automatically receive the steps to follow through the email in question. If the registration was carried out through our Facebook profile, then we will have to change the Facebook password through this other link.
My Spotify email has been changed
If after following the previous steps Spotify does not detect a valid email or it does not reach our inbox, it is likely that the email of our account has been changed .
In this case, the only thing we can do is contact the Spotify service directly through the following form.
In this we will have to indicate the problem in question and certify that we are indeed the owner of the account , either by capturing bank statements, emails or Spotify invoices.