If you recently bought a Sony Bravia TV and have had problems, this information may be of interest to you. Because FACUA-Consumidores en Acción has just warned consumers that there are two models manufactured by the Japanese company Sony affected by a very important technical problem. So much so that they don't turn on in any way. This is a manufacturing fault .
The affected models, as revealed by this organization, are the KD-55XD9305 and KD-65XD9305 . These codes have been confirmed by Sony itself. The company has published a statement on its website in which it informs that, indeed, there is a manufacturing problem that would prevent these televisions from starting.
What is the problem with these Bravia TVs?
As explained by Sony, the affected KD-55XD9305 and KD-65XD9305 TVs may not turn on. The problem would be related to the circuit board of the power supply. The incident can only be solved in one way. And it is to take the TV to Sony's technical service.
The company has explained that it will repair these televisions completely free of charge until January 31, 2021 . These are, in fact, the conditions specified in the terms and conditions of the warranty for these products.
What the owners of these televisions will have to do is go directly to the store where they purchased their defective televisions . From there they will make the relevant checks and manage the repair or replacement, without this having to entail any cost to users.
Another thing they can do is contact Sony's product support team. From there they will indicate all the steps to follow and confirm, through diagnosis, if the problem is indeed due to a fault in the circuit board of the power supply. One hundred percent of the repair will be borne by the manufacturer.
Contact can be established by email, using the form. Or by making an inquiry by phone at +34 917496388 . Customer service hours are Monday through Friday from 9:00 to 1800 hours.