PayPal is the safest electronic payment method on the Internet. This is how the service is advertised and the platform users themselves ensure it. As with almost everything that surrounds us in the virtual world, all that glitters is not gold. The use of PayPal implies accepting a series of conditions that are not always known , conditions that affect the guarantee and the supposed advantages offered by the service. This time we have made a compilation of several of these conditions.
index of contents
- These are PayPal's guarantees when buying online
- Are there refunds for shipping costs? There are refunds of shipping costs
- Forget about any guarantee if you have paid through the Friends and family option
- Be careful if you are going to save or transfer a lot of money in PayPal
- PayPal is not compatible with all credit and debit cards
- These are PayPal's commissions for selling products or services
- Be careful if you trade different currencies
- These are the PayPal fees if you are going to pay with a different currency
- Do you want to send money with Paypal abroad? Take more commissions
- No, there are no PayPal prepaid cards
- You can contact PayPal customer service through your phone
These are the PayPal guarantees when buying online
The advantage of PayPal over other Internet payment methods resides in the guarantees that the service offers in all payments made through the Product or service payment method . Specifically, the company undertakes to make a full refund of the amount in the following cases:
- If the article does not correspond to what was agreed between both parties.
- If the item is not in the agreed conditions.
- If the item does not reach its destination or arrives damaged.
- If the buyer has changed their mind about the item.
Does this mean that PayPal will respond positively to all disputes? Nothing is further from reality. The company will intercede based on the different evidence provided by the two parties . If these are not enough, the service reserves the right not to return the amount of the item in question.
Are there refunds for shipping costs? There are refunds of shipping costs
This is what PayPal ensures in the terms of service. The company will refund the full amount of the item, including shipping costs. Even if the store refuses to do so, we can raise the dispute to PayPal to claim the amount corresponding to these. In general, the service will fail in our favor, although from tuexperto.com we recommend not to abuse it.
Forget about any guarantee if you have paid through the Friends and family option
If we opt for what PayPal calls Payment to friends and family, the guarantees provided by the company disappear completely. We cannot claim any amount in case of fraud or scam by third parties and it is most likely that PayPal will not answer our prayers to the disputes that we create through the options of the platform.
Be careful if you are going to save or transfer a lot of money in PayPal
When opening a PayPal account, there is a limit on the amount of money that can be stored, withdrawn and sent. This limit has been established in accordance with current European legislation, and is currently set at 2,500 euros .
If we are going to operate with money above this amount we will have to verify our account to eliminate the mentioned limitation.
PayPal is not compatible with all credit and debit cards
So is. PayPal's support for credit and debit cards is limited to just seven companies at the time of this writing. Specifically, the company is limited to the following cards:
- American express
- Visa Electron
These are PayPal's commissions for selling products or services
We have already discussed the advantages of sending a payment to a third party through the Product or service option. Outside of these, the truth is that PayPal applies a series of commissions to the seller that vary depending on the total amount along with a fixed rate that is applied to the store in question and that can vary based on different factors.
Specifically, the company sets the following amounts:
- Amounts between 0 and 2,500 euros : 3.4% + Fixed seller fee
- Amounts between 2,500.01 and 10,000 euros : 2.9% + Fixed seller fee
- Amounts between 10,000.01 and 50,000 euros : 2.7% + Fixed seller fee
- Amounts between 50,000.01 and 100,000 euros : 2.4% + Fixed seller fee
- Amounts over 100,000 euros : 1.9% + Fixed Seller Fee
For more detail let's see a couple of examples:
- Marta sells a product in her store for 100 euros. If the client decides to pay via PayPal, the commission that will be applied to Marta will be 3.4% together with the fixed seller fee. The money that you will end up receiving in your account will be 96.6 euros, from which you will have to subtract the amount for the fixed fee.
- Julia sells a product in her store for 2,800 euros. If the client decides to pay via PayPal, the commission that will be applied to Marta will be 2.9% together with the fixed seller fee. The money that you will end up receiving in your account will be 2,718.80 euros, from which you will have to subtract the amount for the fixed rate.
Be careful if you trade different currencies
Euro, dollar, Mexican peso ... PayPal is compatible with practically all existing currencies. If we are going to operate with different currencies, the company limits the number of options to twenty-six. This means that we can no longer store twenty-six currencies in our PayPal account .
These are the PayPal fees if you are going to pay with a different currency
The currency exchange in PayPal is not free, much less cheap. Currently the company sets a series of percentages that vary depending on the currency . These percentages are applied to the amount owed in any payment we make through our PayPal account. We leave you below with a comparative table.
|Coins with 3% commission||Coins with 3.5% commission||Coins with 4% commission|
|US Dollar (USD)||Euro (EUR)||Japanese yen (JPY)|
|Canadian dollar (CAD)||United Kingdom Pound Sterling (GBP)||Australian dollar (AUD)|
|Swiss franc (CHF)||Mexican Peso (MXN)|
|Russian ruble (RUB)||Brazilian Real (BRL)|
|Czech koruna (CZK)||Hong Kong Dollar (HKD)|
|Danish Krone (DKK)||Israeli Shekel (ILS)|
|Norwegian Krone (NOK)||Malaysian Ringgit (MYR)|
|Swedish Krona (SEK)||New Zealand Dollar (NZD)|
|Polish zloty (PLN)||Philippine Peso (PHP)|
|Hungarian Forint (HUF)||Singapore Dollar (SGD)|
|New Taiwan Dollar (TWD)|
|Thai Baht (THB)|
Information taken from Transferwise.com.
Let's look at a couple of assumptions to learn more about the commissions between stores and individuals:
- Antonio wants to pay for an item that costs $ 100 in euros. The euro-dollar conversion (currently it is 90.64 euros) applies a commission of 3%. Antonio will have to pay an additional 3.17 euros, adding a total of 93.81 euros.
- José Pedro wants to pay for an item that costs 10,000 yen in euros. The euro yen conversion (currently it is 83.88 euros) applies a commission of 4%. José Pedro will have to pay an additional 3.35 euros, adding a total of 87.23 euros.
Do you want to send money with Paypal abroad? Take more commissions
Again PayPal applies a series of commissions when transferring money through the platform from one currency to another. In this case, the company applies two types of commissions: one fixed and another that varies , once again, depending on the currency. We leave you with a couple of tables below.
|Destination country||Base rate||Additional commission for card payments|
|Europe, Canada, United States||€ 1.99||3.4% + fixed fee (see table of fixed commissions)|
|Rest of the countries||€ 3.99|
|American dollar||$ 0.30|
|United Kingdom Pound Sterling||£ 0.20|
|Canadian dollar||CAD 0.30|
|Japanese yen||JPY 40.00|
|Mexican peso||MX $ 4.00|
|Australian dollar||A $ 0.30|
|New Zealand dollar||0.45 NZD|
|Hong Kong dollar||2.35 HKD|
|Brazilian real||BRL 0.60 / BRL 0.40 (for personal and business transactions respectively)|
|Philippine peso||PHP 15.00|
|Polish zloty||PLN 1.35|
|Russian ruble||RUB 10.00|
|Czech crown||10.00 CZK|
|Danish crown||DKK 2.60|
|Swedish krona||SEK 3.25|
|The Norwegian crown||NOK 2.80|
|Swiss franc||CHF 0.55|
|Hungarian forint||90.00 HUF|
|Israeli New Shekel||1.20 ILS|
|Malaysian Ringitt||MYR 2.00|
|Singapore dollar||SGD 0.50|
|Taiwan dollar||TWD 10.00|
|Thai baht||THB 11.00|
Information taken from Transferwise.com.
Let's look at a couple of examples to see how these fees affect money transfers between individuals.
- Juan wants to transfer 10 euros to his friend Pedro from his PayPal account. While the former lives in Spain, the latter lives in the Philippines. When converting currencies from euro to Philippine peso, a charge of 3.99 euros will be applied as a fixed commission to be a country that is outside Europe, the United States and Canada and 15 Philippine pesos as commission variable.
- María wants to transfer 230 euros to her sister Juana from her PayPal account. The first lives in Spain, while the second lives in the United States. When converting currencies from euro to dollar, a charge of 1.99 euros will be applied as a fixed commission to be in the United States and 0.30 dollars as a variable commission.
No, there are no PayPal prepaid cards
Some scams forged around the payment service drink precisely from this. As of today PayPal does not offer any type of check, voucher or prepaid card that allows us to transfer money to another account. It is true that there is a debit card in the name of PayPal. It was launched in 2013, but was subsequently suspended for security reasons and due to the suspension by the Bank of Spain of Younique Money, the entity behind the payment service cards.
You can contact PayPal customer service through your phone
There are several ways to contact when using PayPal customer service. Although from tuexperto.com we recommend using the chat on the page , we can always use the telephone service. The hours of availability are Monday to Friday from 9:00 a.m. to 7:30 p.m. and Saturdays from 9:00 a.m. to 5:30 p.m.
- 900 801 665 (toll-free through a landline number)
- 91 836 29 90 (national rate number)
To access this we will have to refer to the PayPal website through this link. After entering our access data, the page will provide us with a code that we will have to write on the telephone keyboard when the operator tells us.